Sr. Manager - IT
Radiance Integrated Solution
Total years of experience :10 years, 10 Months
• Design, develop and Deployment of IT setup at client site as per the client requirement.
• Vendor Management ( On time delivery and Deployment of Product & services at client site as per SLA’s.)
• Bridging the problem and the solutions between clients and the company for smooth running of good & services.
• Reviewing monthly feedback from client for further up gradation and requirement of goods & services.
• Documentation of SLA’s, P.O & Quotations, payment release process,
To map and design client requirement.
Supplier Management ( On time delivery and Deployment of Product & services at client site.)
Maintaining communication with clients for smooth running of good & services.
Reviewing monthly feedback from client for further up gradation and requirement of goods & services.
Documentation of SLA’s, P.O & Quotations, payment release process,
Managing the team of engineers for on time and better services to the clients.
Supervised complete IT infrastructure & developed new setups.(LAN, WAN, VOICE, CCTV Surveillance system, Symantec end-point security).
Supplier Management ( for Product & service deliveries, Maintaining SLAs (Hardware/software/services), PO, Vendor payment release process)
Change Management - Proposal and administering the required software, Hardware and Network changes to achieve and increase business value
Release and Deploy management - administered the new application roll-outs and introduced software released.
Managed and controlled day- to-day IT operations ( DB Backup, IT inventory, Team management, )
Strategized, planned and managed the process of Integration with Aldeasa Duty Free (Spain) at I.G.I Airport, Delhi for complete IT infrastructure, application migration.
IT recruitment and user trainings.
To setup new IT infrastructure at own retail stores like Big-Bazaar, Food-Bazaar, Pantaloons etc (An ll Future Group Formats in North India).
Implemented all installation and configuration of Database & Application servers (SQL Server, Progress server. In-house-Application server, Symantec anti virus server) in all new store setups.
Supplier management for all required IT procurements and services (including validating SLAs, Purchase orders and supplier payment release process.)
Project Documentation, provide training and information to the responsible users to use application and IT infrastructure.
Supervised a network of nearly 50 systems & Network Printers. Area included HP, HCL and Compaq systems.
Involved at installation and configuration of Win 2000 Server, Windows 2000 Pro and Windows XP Pro.
Implicated with configuration, maintenance and troubleshooting of systems, servers, LAN, WAN related issues.
Created and managed users & groups. Created disk quotas for users and assigning rights, backing up user data
