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Pushpa Sharma, Hillebrand GORI Middle East LLC

Pushpa Sharma

Hillebrand GORI Middle East LLC·Hillebrand GORI Middle East LLC

الإمارات العربية المتحدة

ماجستير, of Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 24 سنوات, 8 أشهر

Hillebrand GORI Middle East LLC

أبريل 2010 - حتى الآن

Hillebrand GORI Middle East LLC

دبي، الإمارات العربية المتحدة

أبريل 2010 - حتى الآن

Heading Procurement & global tenders at
regional level.

*Strategizing and negotiating Ocean freight and services with carriers &
other stakeholders for long-term tenders and short-term projects.
*Ensuring service quality by adhering company’s compliance.
*Procurement and sales Invoice System Implementation for internal usage.
* Support local & global sales for Global tenders and customer relationship.
*Trade management; Freight Market Analysis; updates and comparisons.
* Customer and vendor management: Volume, rates Analysis and key
customer retention.
*Develop key relationships with carriers & other stakeholders to improve
business/Services.
* Develop Strategies to better procure Freight and services by closely
working with Sales, Operations, Overseas Colleagues & Finance.
مجال الشركة:
الشحن
الدور الوظيفي:
المشتريات

Inside Sales & Business Development (Middle East & Indian Sub Cont.)

مايو 2013 - يناير 2017

Hillebrand GORI Middle East LLC

دبي، الإمارات العربية المتحدة

مايو 2013 - يناير 2017

Inside Sales & Business Development (Middle East & Indian Sub Cont.)

* Retaining and developing existing customers.
* Keeping special knowledge of the Middle Eastern Market; namely
important Liquor buyers & distributors in the region such as Emirates
Airlines, Qatar Airways, MMI (Moet Hennessy, Brown Forman, Campari...),
Bahrain Duty Free, Pernod Ricard Gulf, African & Eastern (Diageo), Muscat
duty free & Truebell etc.
* Running campaign about special handling of Fine Wine Transportation
from France, particularly Champagne, Burgundy, Bordeaux wines via
Airfreight.
*Manage sales reports, budget volume and value added products
requirements.
*Maintaining current knowledge of relevant political, Trade and other factors
that could affect the movement of freight.
*Managing freight & consolidation Tariffs and implementing them in system
accordingly.
*Managing sales Global tenders.
مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

Operation Controller & Office Administrator

مايو 2010 - يناير 2013

Hillebrand GORI Middle East LLC

دبي، الإمارات العربية المتحدة

مايو 2010 - يناير 2013

* Managing company’s key accounts.
* Planning consolidation, Airfreight, FCLs and works closely with Clients,
Overseas offices & All other parties to ensure smooth operations.
*Ensures smooth flow of daily operations for the assigned customers.
* Ensure the assigned customers KPI reports are issued accurately and
timely.
* Leads the team and ensures smooth work flow within the team.
* researching and planning the most appropriate route for a shipments taking
into account the cost, transit time and security, obtaining and compliance with
overseas countries' regulations.
*Maintaining customer relationship & reporting to management monthly basis.
*Implementing procedures to ensure quality work.
* Handling customer complaints and general claims.
*Identifying areas of the business where improvements can be made
* Ensuring all administrative records are completed accurately
مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

Team Leader Customer Service DUBAI, UAE

مارس 2009 - ديسمبر 2009

Al Reyami Group

دبي، الإمارات العربية المتحدة

مارس 2009 - ديسمبر 2009

* Managing key accounts likewise Al Hilal Bank, Flex Middle East and
Gulfa Mineral Water etc.
*Managing costing and freight procurement.
*Working closely with clients and overseas colleagues for timely deliveries.
* Preparing business analysis report.
* working closely with Warehouse for inventory and dispatches.
* Resolve customer complains
* Leads the team and working closely with internal sales/finance and ops
to ensures smooth work flow
* Provides and always strive for Customer Service Excellence.
مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

Senior Executive Key Accounts Management

نوفمبر 2005 - يناير 2009

DHL GLOBAL FORWARDING, DELHI(INDIA)

جورجاون، الهند

نوفمبر 2005 - يناير 2009

*Experience to handle key accounts likewise Timex Watches, IBM INDIA,
PepsiCo India, TATA Tele Services, etc.
-Managing logistics operations involving coordination with International
Freight Forwarders, Shipping Lines, Clearing Agents and other external
agencies.
-Handling shipment documents for Import and Export, air & sea.
-Ensuring timely delivery & handling transit claims & their entire
documentation
-Handling warehouse and transportation movements with planning and
ensuring the intact deliveries at the destinations.
-Mapping client’s requirements & providing best products to suit their
requirements
- generating business from existing accounts and achieving profitability
and sales growth.
-Developing and maintaining relationships with key customers for business
development.
مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

Senior Customer Service Executive

سبتمبر 2003 - أكتوبر 2005

Wilson Sandhu Logistics India Pvt. Ltd.

New Delhi، الهند

سبتمبر 2003 - أكتوبر 2005

*Managing all forwarding and custom clearance activities for the key
accounts likewise DELHI METRO RAIL CORPORATION (DMRC),
RECKITT BENCKISER and Govt. customs projects/clearances, etc.
• Maintain a level of existing business and generate new business leads.
• Appropriate response to Sales calls for current and potential accounts.
• Doing business review calls and maintain the records.
مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

Import/Export Coordinator & Administrator

يناير 2001 - مارس 2003

Amit Cargo & Customs Brokerage Agency

يناير 2001 - مارس 2003

Employment Duration: Jan 2001- Mar 2003 Position: Import/Export Coordinator & Administrator Work Details:
•Following up & coordinating with all departmental heads for work progress / data.
•Organizing, filing & maintaining papers, documents, records etc in a systematic manner.
•Carrying out any other duties assigned by superior.
•Working closely with the departments to achieve a harmonious working environment, greater operational efficiency and to facilitate effective communication.
•Daily correspondence with clients, Airlines/Consolidator and transporters.
•Overall control on custom clearance from office.
•Monthly business review report.

Import/Export Coordinator & Administrator

يناير 2001 - مارس 2003

Amit Cargo & Customs Brokerage Agency

New Delhi، الهند

يناير 2001 - مارس 2003

Employment Duration: Jan 2001 - Mar 2003
Position:
Work Details:
• Following up & coordinating with all departmental heads for work
progress / data.
• Organizing, filing & maintaining papers, documents, records etc in a
systematic manner.
• Carrying out any other duties assigned by superior.
• Working closely with the departments to achieve a harmonious working
environment, greater operational efficiency and to facilitate effective
communication.
• Daily correspondence with clients, Airlines/Consolidator and
transporters.
• Overall control on custom clearance from office.
• Monthly business review report.
مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

التعليم

Arunachal University

يناير 2013

يناير 2013

ماجستير، of Business Administration

الهند

Delhi University

يناير 2003

يناير 2003

بكالوريوس، Bachelor of Commerce (B.Com.)

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shipping
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freight forwarding
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contracts
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contracts
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Feb 2020

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