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Pushpa Sharma, Hillebrand GORI Middle East LLC

Pushpa Sharma

Hillebrand GORI Middle East LLC·Hillebrand GORI Middle East LLC

United Arab Emirates

Master's degree, of Business Administration

Work experience

Total years of experience: 24 years, 8 months

Hillebrand GORI Middle East LLC

April 2010 - Present

Hillebrand GORI Middle East LLC

Dubai, United Arab Emirates

April 2010 - Present

Heading Procurement & global tenders at
regional level.

*Strategizing and negotiating Ocean freight and services with carriers &
other stakeholders for long-term tenders and short-term projects.
*Ensuring service quality by adhering company’s compliance.
*Procurement and sales Invoice System Implementation for internal usage.
* Support local & global sales for Global tenders and customer relationship.
*Trade management; Freight Market Analysis; updates and comparisons.
* Customer and vendor management: Volume, rates Analysis and key
customer retention.
*Develop key relationships with carriers & other stakeholders to improve
business/Services.
* Develop Strategies to better procure Freight and services by closely
working with Sales, Operations, Overseas Colleagues & Finance.
Company industry:
Shipping
Job role:
Purchasing and Procurement

Inside Sales & Business Development (Middle East & Indian Sub Cont.)

May 2013 - January 2017

Hillebrand GORI Middle East LLC

Dubai, United Arab Emirates

May 2013 - January 2017

Inside Sales & Business Development (Middle East & Indian Sub Cont.)

* Retaining and developing existing customers.
* Keeping special knowledge of the Middle Eastern Market; namely
important Liquor buyers & distributors in the region such as Emirates
Airlines, Qatar Airways, MMI (Moet Hennessy, Brown Forman, Campari...),
Bahrain Duty Free, Pernod Ricard Gulf, African & Eastern (Diageo), Muscat
duty free & Truebell etc.
* Running campaign about special handling of Fine Wine Transportation
from France, particularly Champagne, Burgundy, Bordeaux wines via
Airfreight.
*Manage sales reports, budget volume and value added products
requirements.
*Maintaining current knowledge of relevant political, Trade and other factors
that could affect the movement of freight.
*Managing freight & consolidation Tariffs and implementing them in system
accordingly.
*Managing sales Global tenders.
Company industry:
Shipping
Job role:
Logistics and Transportation

Operation Controller & Office Administrator

May 2010 - January 2013

Hillebrand GORI Middle East LLC

Dubai, United Arab Emirates

May 2010 - January 2013

* Managing company’s key accounts.
* Planning consolidation, Airfreight, FCLs and works closely with Clients,
Overseas offices & All other parties to ensure smooth operations.
*Ensures smooth flow of daily operations for the assigned customers.
* Ensure the assigned customers KPI reports are issued accurately and
timely.
* Leads the team and ensures smooth work flow within the team.
* researching and planning the most appropriate route for a shipments taking
into account the cost, transit time and security, obtaining and compliance with
overseas countries' regulations.
*Maintaining customer relationship & reporting to management monthly basis.
*Implementing procedures to ensure quality work.
* Handling customer complaints and general claims.
*Identifying areas of the business where improvements can be made
* Ensuring all administrative records are completed accurately
Company industry:
Shipping
Job role:
Logistics and Transportation

Team Leader Customer Service DUBAI, UAE

March 2009 - December 2009

Al Reyami Group

Dubai, United Arab Emirates

March 2009 - December 2009

* Managing key accounts likewise Al Hilal Bank, Flex Middle East and
Gulfa Mineral Water etc.
*Managing costing and freight procurement.
*Working closely with clients and overseas colleagues for timely deliveries.
* Preparing business analysis report.
* working closely with Warehouse for inventory and dispatches.
* Resolve customer complains
* Leads the team and working closely with internal sales/finance and ops
to ensures smooth work flow
* Provides and always strive for Customer Service Excellence.
Company industry:
Shipping
Job role:
Logistics and Transportation

Senior Executive Key Accounts Management

November 2005 - January 2009

DHL GLOBAL FORWARDING, DELHI(INDIA)

Gurgaon, India

November 2005 - January 2009

*Experience to handle key accounts likewise Timex Watches, IBM INDIA,
PepsiCo India, TATA Tele Services, etc.
-Managing logistics operations involving coordination with International
Freight Forwarders, Shipping Lines, Clearing Agents and other external
agencies.
-Handling shipment documents for Import and Export, air & sea.
-Ensuring timely delivery & handling transit claims & their entire
documentation
-Handling warehouse and transportation movements with planning and
ensuring the intact deliveries at the destinations.
-Mapping client’s requirements & providing best products to suit their
requirements
- generating business from existing accounts and achieving profitability
and sales growth.
-Developing and maintaining relationships with key customers for business
development.
Company industry:
Shipping
Job role:
Logistics and Transportation

Senior Customer Service Executive

September 2003 - October 2005

Wilson Sandhu Logistics India Pvt. Ltd.

New Delhi, India

September 2003 - October 2005

*Managing all forwarding and custom clearance activities for the key
accounts likewise DELHI METRO RAIL CORPORATION (DMRC),
RECKITT BENCKISER and Govt. customs projects/clearances, etc.
• Maintain a level of existing business and generate new business leads.
• Appropriate response to Sales calls for current and potential accounts.
• Doing business review calls and maintain the records.
Company industry:
Shipping
Job role:
Logistics and Transportation

Import/Export Coordinator & Administrator

January 2001 - March 2003

Amit Cargo & Customs Brokerage Agency

January 2001 - March 2003

Employment Duration: Jan 2001- Mar 2003 Position: Import/Export Coordinator & Administrator Work Details:
•Following up & coordinating with all departmental heads for work progress / data.
•Organizing, filing & maintaining papers, documents, records etc in a systematic manner.
•Carrying out any other duties assigned by superior.
•Working closely with the departments to achieve a harmonious working environment, greater operational efficiency and to facilitate effective communication.
•Daily correspondence with clients, Airlines/Consolidator and transporters.
•Overall control on custom clearance from office.
•Monthly business review report.

Import/Export Coordinator & Administrator

January 2001 - March 2003

Amit Cargo & Customs Brokerage Agency

New Delhi, India

January 2001 - March 2003

Employment Duration: Jan 2001 - Mar 2003
Position:
Work Details:
• Following up & coordinating with all departmental heads for work
progress / data.
• Organizing, filing & maintaining papers, documents, records etc in a
systematic manner.
• Carrying out any other duties assigned by superior.
• Working closely with the departments to achieve a harmonious working
environment, greater operational efficiency and to facilitate effective
communication.
• Daily correspondence with clients, Airlines/Consolidator and
transporters.
• Overall control on custom clearance from office.
• Monthly business review report.
Company industry:
Shipping
Job role:
Logistics and Transportation

Education

Arunachal University

January 2013

January 2013

Master's degree, of Business Administration

India

Delhi University

January 2003

January 2003

Bachelor's degree, Bachelor of Commerce (B.Com.)

Skills

Pricing
Expert
Pricing
Expert
Operation
Expert
Operation
Expert
Office Management
Expert
Office Management
Expert
Sales
Expert
Sales
Expert
Freight Forwarding
Expert
Freight Forwarding
Expert
Inside sales
Expert
Inside sales
Expert
Negotiation
Expert
Negotiation
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
OPERATIONS
Expert
OPERATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PROCUREMENT
Expert
PROCUREMENT
Expert
SALES
Expert
SALES
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
Administration Management
Expert
Administration Management
Expert
Vendor Management
Expert
Vendor Management
Expert
Office management
Expert
Office management
Expert
3PL logistics
Expert
3PL logistics
Expert
Customer Mnagement
Expert
Customer Mnagement
Expert
Internal Sales
Expert
Internal Sales
Expert
Tender Management
Expert
Tender Management
Expert
shipping
Expert
shipping
Expert
freight forwarding
Expert
freight forwarding
Expert
Key Accounts Management
Expert
Key Accounts Management
Expert
Supply chain
Expert
Supply chain
Expert
Logistics
Expert
Logistics
Expert
contracts
Expert
contracts
Expert
pricing management
Expert
pricing management
Expert
Bulk in Flexi tanks
Expert
Bulk in Flexi tanks
Expert
Food and beverages
Expert
Food and beverages
Expert
Customer Interactions
Expert
Customer Interactions
Expert
Freight Forwarding
Expert
Freight Forwarding
Expert
Custom Controls
Expert
Custom Controls
Expert
Supply Chain
Expert
Supply Chain
Expert
Public Relations
Expert
Public Relations
Expert

Social profiles

Languages

English

Expert

Hindi

Expert

Training and Certifications

Training
Business Communication Traning
LINGOSYS, New Delhi
Feb 2020

Hobbies and interests

Traveling and reading Business and Polical News