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F&B Supervisor ( Korea Speciality Restaurant)
Asiana Hotel ( Deira, Dubai Closest subway station: Salah Al Din)
February, 2, 2020 up to present.
Duties and Responsibilities
• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff evaluations and feedback to improve the customer’s experience
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly hi
• Oversee health code compliance and sanitation standards
• Seek ways to cut waste and decrease operational costs
• Generate weekly, monthly, and annual reports
• Train new employees and provide ongoing training for all staff
• Attend quarterly P&L meetings Senior Waiter Events Service
Park Hyatt Abu Dhabi Hotel & Villas

Senior Waiter Events Service
Park Hyatt Abu Dhabi Hotel & Villas
Saadiyat Island, Abu Dhabi, UAE
September 2016 up to present

Duties and Responsibilities
• Take in charge to set up for Banquet room, Wedding, Dinner, and Meeting Rooms as per instructions of the BEO.
• Prepare rooms in terms of adjusting lights and setting appropriate temperature
• Ensure that all decoration have been set in accordance to the instructions
• Make sure that tables are set within standard of proper linen, glassware, cutleries and China wares
• Take in Charge of Meeting, Buffet Dinner, Gala Dinner, to smooth Operation of during Service period.
• Greet guest in a cordial manner as they arrive
• Offer welcome drink and ask guest if they need any additional items
• Set-up banquet tables and buffet lay-out
• Ensure the food is replenished in a quick manner
• Clean and clear the table once event has ended
• Take break down decorations as instructed

Senior Waiter, Cafe Restaurant (All Day Dining) International cuisine
Park Hyatt Abu Dhabi Hotel & Villas
Saadiyat Island, Abu Dhabi, UAE
December 2012 to August 2016

Duties and Responsibilities
• Prepare the outlet for operation including mise-en place, setting and resetting tables, light cleaning and other assigned task
• Serve food and beverage to guest in the assigned place of work, provide a courteous, professional, efficient and flexible serve in order to maximize guest satisfaction
• Confirms satisfaction by directly asking guests, and coordinates appropriate action where needed. Immediately acts on complains related to food and beverage quality
• Responsible for making Daily Allocation of junior staff in different section of restaurant
• Check daily basic of breakfast items and order for next day
• Conduct regular team briefing.
• Setting up the bar for dinner operation and check daily basic of beverage in order for next day.
• Consistency monitor of food and beverage being serve and service quality. Escalating any major problem/complain to senior management.
• Actively seeks and reviews customer feedback in regard to food quality, serve and overall satisfaction and tasks appropriate and timely action.
• Ensure that all sales are properly record following prescribed for ordering voiding correcting items.
• Take full responsibility of the Outlet Opening and Closing.