Qusai Merdad

• Managed IT-related procurement for technical tools, software licenses, and digital
infrastructure materials.
• Oversaw contract and vendor lifecycle using digital tracking systems to ensure compliance and
timely deliveries.
• Conducted IT inventory audits and updated supplier databases, improving sourcing efficiency
by 20%.
• Supported software procurement and implemented basic system troubleshooting for internal
office operations.
• Collaborated with operations teams to enforce quality control over tech-related products and
maintenance tools.

• Installed and maintained servers, configured user access, and ensured high network uptime.
• Provided front-line IT support for over 50 users, resolving hardware, connectivity, and
software issues.
• Sourced and managed suppliers for CCTV installations and technology upgrades.
• Oversaw IT inventory, budget tracking, and procurement of IT-related resources.
• Conducted system diagnostics and implemented preventive maintenance protocols.
• Documented all incidents and created standard IT operation procedures for internal use.

• Administered financial IT systems such as Oracle Opera and Material Control to ensure
accurate billing and reporting.
• Conducted troubleshooting for hospitality systems, POS terminals, and internal networks.
• Processed digital invoices, maintained vendor accounts, and reconciled payments using
accounting software.
• Coordinated logistics and data reporting tasks, submitting reports to government portals.
• Managed digital records of POs and ensured 3-way matching (PO, invoice, GRN) for audit
readiness.
• Supported team with IT application setups and ensured data integrity across platforms.