قيس العكش

1. Working as an IT Business Partner for mitigating risk and disaster scenarios through Instant recovery, archive, automated DR, testing, backup, sandbox, deduplication to ensure RPO and RTOs are achieved based on business plans 2. Working with businesses to help them to build the best IT Technologies according to business plans and goals. 3. Consultant with businesses to find out their business requirements, writing the technical documentations, suggest best solutions and testing their solution and propose actions for service improvements. 4. Acting as a project manager by supporting the implementation of local information systems and information technology projects. 5. Staf training in Project Management, Service Management and business technologies, or any IT Technologies courses they require. 6. Managing all P&Ls and take appropriate action to ensure budgets/KPIs are met

Development \[ Zayed University, UAE\] (SE LE Eva l uati on 4 . 7 5/5 ) 1. Teaching both general Mathematics and IT courses in the UC and 2nd and 3rd level courses in the CIT College for major students. 2. Participate in the college and department's meetings to assess and evaluate diferent course related topics: syllabus, assessment, and learning outcomes to meet with Course learning outcomes, MALO and ZULO.

1. As a Project Manager, I am in charge of the whole project from initiation to closing by applying PRINCE2 approach to the project requirements. 2. Allocate the appropriate resources to each project independently. 3. Managing Project risks including the contingency plans. 4. Maintain project schedule by monitoring project progress; coordinating activities; resolving problems. 5. Prepare project status reports by collecting, analyzing, and summarizing information and trends; recommending actions. 6. Developing project plans, goals, and budgets; identifying resources needed 7. Implement a project evaluation reviews to assess the project progress and match it with the high standards, management vision and customer satisfaction

1. Develop business relationships between customers and company in order to ensure a profitable long term presence within the customer's organization. 2. Develop sales and profitability according to the strategy, with a particular focus on larger accounts including mainly software and implementation services. 3. Achieve or exceed the budgeted margin, turnover and volumes objectives by applying the sales strategy. 4. Direct sales of the entire line products of the company, ranging from software, hardware, professional services.

As a Service Delivery Manager, my duties and responsibilities include but not limited to: 1. Responsibility for delivery of services to the customers, include complex managed services and consulting engagements by ensuring delivery of all services from onboarding through to day-to-day operational delivery. 2. Client satisfaction is the utmost objective by ensuring that services are delivered according to agreed (SLA's) Service Level Agreements and other contractual obligations (Operational, Commercial and Legal) that are necessary and are previously agreed. 3. Helping customers overcome a wide array of challenges and being their main consultant and help them design and build robust and scalable infrastructure that will support their needs. 4. Coordinate delivery of project work and change requests overall system report (tickets, uptime, etc) to ensure updates are communicated back to customers on a regular basis. 5. Working with sales and project managers to provide technical input in support of the Order Realization process (ORP) and Order Acquisition Process (OAP)

1. Programming in C, C++, VB, Oracle, HTML. 2. Answering employees' questions and concerns over the phone, or in person, either resolving the issues with the employees or referring the problem to other technical engineer. 3. Responsible for the monitoring and tuning of all the computers and telecommunication systems, for installing upgrades, and ensuring the day to day availability of any type of user applications, or computer and telecommunication systems or networks. Q a i s A L A K A S H, I T C o n s u l t a n t