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qais sofan, Network Technician & Customer Support

qais sofan

Network Technician & Customer Support·System Net Company

Jordan

Diploma, Hybrid Electric Vehicle Engineering

Work experience

Total years of experience: 2 years, 1 months

Network Technician & Customer Support

January 2023 - January 2025

System Net Company

Nablus, Palestine

January 2023 - January 2025

• Provided call center support to customers, troubleshooting and resolving technical issues
• Installed and configured internet networks for homes and businesses
• Programmed and set up routers and wireless network devices
• Installed and managed local servers for media streaming to satellite receivers
• Configured wireless equipment to receive and distribute internet signals
• Maintained stable network connections and performed ongoing troubleshooting
Company industry:
Call Centers & Customer Care Outsourcing

Education

Amman

May 2026

May 2026

Diploma, Hybrid Electric Vehicle Engineering

Jordan

Secondary School

January 2025

January 2025

High school or equivalent, Industrial Stream

Palestine

Skills

COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
WIRELESS COMMUNICATIONS
Intermediate
WIRELESS COMMUNICATIONS
Intermediate

Languages

Arabic
Beginner
English
Beginner