Talent Development Specialist
The Blue Group
مجموع سنوات الخبرة :12 years, 0 أشهر
Designation: Talent Development Specialist
•Launched the customer service program for the sales staff, focused on developing people skills and selling techniques with basic in store etiquettes.
•Co-developed competency-based training for the sports retail division and ran the program through an annual training calendar.
•Demonstrated data gathering expertise by running internal surveys and analyzing input to recommend developmental plans to the stakeholders.
•Resolved employee concerns in a timely manner and advised managers on staff behavior and training needs.
•Identify skill and will gap through pre- and post- training evaluations.
•Acted as both a liaison and an advisor and provide technical expertise on HR issues to staff and management. Coached and trained operational departments on various aspects of the business from a Human Resource perspective.
•Planned, developed, and executed New Hire Orientation Trainings for all new recruits.
Designation: Professional Development Trainer
•Trainer of IATA Cabin Crew, Airport Passenger Handling, Amadeus GDS and Airport GroundOperations Management.
•Coached, developed, and delivered lessons on Aviation, Hospitality and Soft Skills.
•Aligned the need for guided learning hours with self-learningand development hours.
•Corporate Training: Al Mana RealEstate Contact Centre, for ContactCentre Excellence, in August 2018.
•Corporate Training: Milaha - Personal Organisation and Planning, in October 2018.
Speech Analysis
•Skill and Will gap
•Neuro Language
•Sounds - Consonant and VowelSounds
•Trainee Audits
•Application of 3600 feedbacks forteam performance analysis
•1:1 Coaching to drive performance through motivation
•Individual feedback
Designation - Cabin Crew