قاسم نجم

Highlights

Building Business Requirements Document (BRD) in detailed, organized, and professional style using organization’s recommended template to describe the new design of the intended services.

Identifying and addressing operational, financial and technological risks within the business

Maintaining, testing and improving business and systems operations

Building and maintaining relationships with key stakeholders

Identifying and capitalizing on improvement opportunities

Identifying innovative ways to increase customer satisfaction

Evaluating the performance of project teams to ensure that targets and deadlines are met

Communicating ideas and viewpoints to senior management

Acting as a liaison between business and IT groups

Supervising the design of new products and evaluating how these will perform on the market

Creating monthly performance reports

Comment: I am working remotely with the project team which is located in Dubai. The project is for
the interest of Ministry of Climate Change and Environment at the UAE.

Highlights:
â- Successfully led and managed the Digital Transformation plan of the university with a team of
technical professionals.
â- Efficiently built a data center and a complete call center at the university.
â- Preparing Request for Proposal (RFP) for the new ERP system at the University
(LMIS/SIS/HR/Payroll/Finance)
â- Establishing Health Information system at Taibah University
Responsibilities:
â- Led and mentored multi-disciplinary team of business process consultants and technology experts
to help transform the university by improving existing processes leveraging technology.
â- Guided team on digital roadmap and business case development to increase operational
performance and meet long-term strategic objectives.
â- Focused on enhancing the technology experience and business communication using relevant
technologies, while providing greater capability to the workforce to support university’s objectives.
â- Worked on a key project to replace the university's existing ERP with a more advanced ERP system
to improve the business and increase the university's competitive situation against other universities
in the country.
â- Performed business analysis including requirements, success criteria, milestone, KPIs and WBS;
assessed the current implemented solution and identified areas of improvement.
â- Developed strategies to encourage users to use new technology for streamlined, shared and
efficient way of working.
â- Provided consultation around digital transformation including functional design and ensured
technology and business solutions represent business requirements.
â- Delivered step change in business performance by applying analytic techniques that
augment/transform operational business processes, using leading technology frameworks.
â- Driven operational efficiencies through automation, insights, and different process management
platforms.

Highlights:
â- Successfully managed the installation of various ERP modules such as Payroll, HR, Performance
Appraisal, Leave Module, and several financial modules.
â- Efficiently managed two major modules of an ERP (called Reality) for Procurement and Material
Management.
Responsibilities:
â- Accountable to ensure timely development and ongoing maintenance of the company-wide ERP
system completely.
â- Performs business and systems analysis for the design, implementation, customization, and
maintenance of the company’s ERP systems/applications.
â- Reviewed, analyzed, and evaluated the ERP system and user needs, documented requirements,
defined scope, and objectives, and formulated plans for the overall ERP business strategies.
â- Monitored, evaluated, and corrected errors in the ERP system, followed up on emerging system
problems, provided relevant technical support and guidance to the company staff.
â- Identified and addressed system functional issues in coordination with the IT Team.
â- Conducted analysis, made presentations and proposals for changes to existing systems and
application functions.
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â- Prepared instruction manuals and other documentation for the systems and applications as well as
developed training plans for users of the applications.
â- Collected and compiled inputs from different divisions and data from the company’s ERP system to
enable formulation and development of system requirements for the generation of reports and
statistical extract.
â- Collected, consolidated, and disseminated information and streamlined data capturing and
reporting.