Back office
Wysada
مجموع سنوات الخبرة :13 years, 11 أشهر
03/04/2013 - till this moment
Wysada for Commercial Agencies
►Customer Care Representative
►Acting team leader
Duties
➢ provide customers with product and service information
➢ Answer calls professionally
➢ respond to customer inquiries
➢ research required information using available resources
➢ handle and resolve customer complaints
➢ follow up customer calls where necessary
➢ Working on the most commercial systems such as (Magento, Netsuite)
➢ Providing standard and premium support to the customers through phone calls, Email, Online chat
➢ Give trainings for the new employees
Skills
➢ Knowledge of Computer Applications
➢ Excellent command of English language ( speaking, reading &writing) in addition of Arabic mother tongue
➢ Leadership skills and team player
➢ Self - motivated and ability to work under pressure and multi-tasks
➢ Strong communication skills in all forms including written, oral, email, telephone, and presentation
➢ Capabilities maintain the confidentiality of the information.
➢ The ability to translate any Arabic text into English and vice versa.
22/6/2010 - 6/1/2013
The Advanced Jordanian Company For Arbitration And Settlement Issues (SJS)
► Executive secretary
Duites
➢ Prepare correspondence, reports and materials for publications and presentations
➢ Set up CEO & managerial staff travel arrangements
➢ Set up and coordinate meetings and conferences
➢ Answer telephones and handle in appropriate manner
➢ Perform general duties not limited to: photocopying, faxing, mailing, and filing
➢ Maintain hard copy and electronic filing system
➢ Working in a collection section (Orange project)
➢ Diploma / English literature / Al Andalus college - Amman/ 2010
➢ General Secondary Education Certificate / IT stream / 2008