Travel Agency Manager
Fatima travel and tours
Total des années d'expérience :10 years, 3 Mois
promote and market the business, some times to new or niche markets
manage budgets and maintain statistical and financial records
sell travel products and tour packages
source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
deliver and exceed branch performance and productivity
take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
deal with customer enquiries and aim to meet their expectations
provide sales reports to head office
implement alternative and innovative ideas for achieving new business
oversee the smooth, efficient running of the business
motivate the sales team to hit and exceed their targets and ensure company profitability
meet regularly with team leaders to give them sales figures and plan how they approach their work
meet company directors who advise on strategy and find out about any local issues and future trends
oversee the recruitment, selection and retention of staff as well as payroll matters and staff training
organise incentives, bonus schemes and competitions
deal with disciplinary matters and customer complaints.
• Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book.
• Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability.
• Telephones customer or TICKET AGENT to advise of changes in flight plan or to cancel or confirm reservation.
• May maintain advance or current inventory of available passenger space on flights.
• May advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
• Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book.
• Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability.
• Telephones customer or TICKET AGENT to advise of changes in flight plan or to cancel or confirm reservation.
• May maintain advance or current inventory of available passenger space on flights.
• May advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.