Sr. Business Systems Analyst
Saving Circles LLC
مجموع سنوات الخبرة :8 years, 2 أشهر
Ensure digital strategy is executed throughout organization, using data analytics to assess processes and provide recommendations to executives. Define configuration specifications and business analysis requirements, perform feasibility studies & quality assurance, and constantly improve monitoring to deliver value to clients. Liaise within the assigned team to build effective working relationships. Design new applications, recommend controls, and monitor project progress. Provide user approval for solutions, report data findings, and evaluate business processes to identify gaps and review requirements with stakeholders.
Assist Lead Business Analyst with coordinating and analyzing requirements from business departments. Stay updated on emerging IT technologies and maintain requirements collection and analysis process. Evaluate business processes, provide user documentation and help desk support, and prepare technical reports. Convert business needs to functions and milestones for implementation, build data models, and provide user approval for solutions.
Assist Lead Business Analyst with coordinating and analyzing requirements from business departments. Stay updated on emerging IT technologies and maintain requirements collection and analysis process. Evaluate business processes, provide user documentation and help desk support, and prepare technical reports. Convert business needs to functions and milestones for implementation, build data models, and provide user approval for solutions.
Proven experience providing customer support in busy call center environments for insurance industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors.
Analyzed and resolved system problems encountered by end users. Participated in the design and development of the SEC website. Assisted with the maintenance of e-mail and other Internet applications. Drive technological changes to facilitate operational improvements in SAP System and Mainframe System.
Identified and developed innovative strategies for payment handling and other functions. Updated company's accounting technology for managing financials, analyzing assets and reporting cash flows through easy to read reports. Reviewed spreadsheets, credit receivables, invoices, etc., reporting findings and suggestions to senior accounting management.
A management information system (MIS) provides information that is needed to manage organizations efficiently and effectively. Management information systems are not only computer systems - these systems encompass three primary components: technology, people (individuals, groups, or organizations), and data/information for decision making. Management information systems are distinct from other information systems in that they are designed to analyze and facilitate strategic and operational activities in the organization. Academically, the term is commonly used to refer to the study of how individuals, groups, and organizations evaluate, design, implement, manage, and utilize systems to generate information to improve efficiency and effectiveness of decision making, including systems termed decision support systems, expert systems, and executive information systems