قاسم مالك

Manager - HR Operations and Talent Acquisition
SNL Financial (Pvt) Ltd., Islamabad, Pakistan
March 2011 - Current
Company Headcount: 2200
SNL Pakistan Headcount: 750
• Head of Human Resources Operations/Shared Services Center for Pakistan and India
• Head of Talent Acquisition for Pakistan
• Create and implement departmental and individual goals
• Identify and create HR Strategies for various geographies
• Provide trainings on various HR Functions including PMS, HRMS, Applicant Tracking System, Geography specific policies, etc to global offices through video conferencing and in-person
• Identify, create and implement new hiring policies and procedures
• Analyse trends and identify solutions to possible problems and issues
• Lead new projects while collaborating with different departments and stakeholders
• Communicate and liaison with senior managers and stakeholders in the 19 SNL branches worldwide to get feedback and trends on various HR issues and requirements
• Coordinate with third party vendors to enhance HR Operations, Recruitment and Admin related processes and facilities including Employee Insurance, Transport Facility, Job Fairs, On-campus recruitment drives, etc.
• Present weekly, monthly, and quarterly department performance report to senior management team based in US office
• Instrumental in providing HR support to over 2000 employees in Pakistan, India, US, UK, Hong Kong, Manila, Singapore and Canada
• Streamline HR processes in Pakistan and India including benefits processing, reimbursements, leave entitlements, recruitment, etc
• Conduct recruitment exercises in leading universities in Pakistan and India

o Successfully transitioned various SNL US HR functions and processes to Pakistan and India reducing overall cost while improving efficiency
o Launched Shared Services Center in SNL India office and started HR awareness and promotional campaign
o Designed and implemented workflow management tool for use in HR department
o Initiated Analyst Training Program, successfully reducing attrition rate by over 10%
o Successfully launched the Executive Support function resulting in an average company-wide saving of US$237, 000 per year
o Only manager in SNL Pakistan office to manage two departments (HR Operations and Talent Acquisition)
o Instrumental in increasing headcount of SNL Pakistan from 400 to 750 employees

Chief Editor/Publisher
Monthly Visa, Islamabad
September 2008 - February 2009
• Initiated publication of magazine related to visa information
• Recruited, trained and managed countrywide network of employees which included Bureau Chiefs, Article Writers, Translators, Legal Advisor, IT Personnel, and 110 members sales and marketing team
• Successfully launched monthly magazine by generating revenue from advertisements

Operations Manager
Britania Marketing Way Ltd, UK
March 2006 - August 2008
• Managed and coordinated 30 - 40 sales and marketing staff
• Managed day to day company operations
• Communicated with clients worldwide regarding orders, distribution and payment as well as coordinating and responding to complex customer requests
• Conducted weekly team meetings to discuss issues, grievances and course of action regarding productivity
• Analysed and generated staff performance reports and calculated staff commissions
• Responsible for recruitment and training and other HR related matters

o Designed a marketing pitch which resulted in increased sales and exceeded sales goal by 135% in 2006-2007
o Organised and participated in various exhibitions to promote company merchandise

Tele-marketing and Sales Supervisor
Circuit City Inc., USA
August 2001 to December 2002
• Managed sales staff of 25
• Managed duty rosters, sick leave and vacations
• Dealt with customer complaints against staff
• Dealt with conflicts between members of the sales team