قاسم رضا

• Installing and Configuring Various Operating System, applications and Software’s.
• Meeting with users to determine quality of service and Identifying user needs.
• Training users on software and equipment usage.
• Installing, Upgrading, Updating Antivirus Server & Clients and Administering and
Preparing Live Update Schedule and monitoring Virus Protection periodically.
• Preparing security presentations & taking backup of all important security data.
• Installing Passport Verifiers, Boarding Pass Scanners, Omni Key (smart card reader for UAE in departure and arrival counters for immigration purpose at Dubai Airports.
• Installing, Troubleshooting and managing Entry Exit (Oracle Base Application) Vision (Web Base Application) in departure and arrival counters for immigration purpose.
• Installing new Face Recognition System and provide technical support to existing system in all Immigration counters at Dubai Airports.
• Installing and configure new Network printers, Wireless Printers, USB Printers and provide technical support to existing Printers and Copier at Dubai Airports.
• E-gate Registration application for making of E-gate cards & National ID Activator at Dubai Airports & various locations in DNRD Offices.
• Installation and configuration of New E-gates at Dubai Airports.
• E-Gate application which includes Boarding Pass Scanners, Omni Key (smart card reader for UAE National ID card & E-gate card.

• Installing, Configuring and Administering Windows XP, vista, 7, Server2000, 2003, 2008
• Managing and Maintaining a windows Server 2003 Network Infrastructure
• Planning Implementing and maintaining windows server 2003 Active Directory
• Create, delete & modify active directory users (Update user Data)
• Computer Hardware & Software Installation
• Configure Modem, Router and Switches
• Configure and troubleshoot Wired and Wireless Networks
• Handle up to 100 PC Administration
• Configuring IP cams (Axis cams) & set motion detection settings according to security section requirements
• Handling Domain, Desktop Support, Remote Support
• Lotus Foundation Support for Terminal and VPN Services
• Maintaining records up-to date in the on guard software of all employees at MIH
• Conducting rounds to maintain zero down time (virtual tour on every single controller & readers)
• Revised documentation of HR & IT policy and Procedures regarding IT applications
• Managing inventory stock of access control system (ACS)
• Preparing security presentations & taking backup of all important security data
• Giving presentation on access control policies & procedures to new Employee
• Develop Web Portal for my Group Child Company www.britishkitchens.com
• Currently working on to Develop the www.mihgroup.ae

• Handling Clients calls to entertain the ISP Service issue
• Handling ADSL technical problems (Connectivity, Browsing, Downloading Issues)
• Static IP & IP pool configuration
• DVR Camera setting
• Remote Service Support
• Extensive command on CRM and Billing software
• DSLAM knowledge
• Handling info@link.net.pk email address for query solution
• Internet security on wireless access router through MAC filtering & IP based
• Email configurations in Microsoft outlook 2003, 2007 and 2010 & back-up all e-mail data
• Resolving any tickets assigned on service help desk ISP Issues
• Create, delete & modify active directory users (Update user Data)