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QAYES AL ANAZI, Senior Operations & Safety Manager (In-flight Operations Lead)

QAYES AL ANAZI

Senior Operations & Safety Manager (In-flight Operations Lead)·Kuwait Airways

Kuwait

Bachelor's degree, Electrical and Electronic Engineering

Work experience

Total years of experience: 18 years, 10 months

Senior Operations & Safety Manager (In-flight Operations Lead)

September 2011 - January 2025

Kuwait Airways

Al Farawaniyah, Kuwait

September 2011 - January 2025

• Directed and optimized daily time-critical aviation operations, aligning crews, inventory, safety requirements, supplier readiness, and
international schedules to achieve a 98% on-time performance rate.
• Managed end-to-end onboard inventory, high-value asset logistics, supplier coordination, and resource allocation, resolving discrepancies,
protecting service continuity, and reducing operational waste.
• Enforced safety, AVSEC security, quality assurance, and regulatory compliance frameworks, maintaining a zero-incident safety record across
thousands of international operations and demanding flight environments.
• Built risk mitigation and contingency plans for disruptions, delays, and service issues, protecting continuity and decision-making under extreme
operational pressure.
• Led, mentored, and coordinated crew members on protocol adherence, timeline execution, communication discipline, performance standards,
and operational efficiency.
• Monitored and executed SOPs related to safety, quality assurance, cabin readiness, and security compliance across diverse international
routes.
• Managed backend cabin logistics, equipment audits, and cargo readiness while resolving real-time scheduling conflicts through practical,
data-driven decisions.
• Liaised between internal departments, ground teams, suppliers, and service providers to streamline communication and improve operational
workflow.

Company industry:
Airlines

Operations & Safety Coordinator

May 2008 - August 2011

Kuwait Airways

Al Farawaniyah, Kuwait

May 2008 - August 2011

Company industry:
Airlines
Job role:
Safety

Marketing & Showroom Operations Supervisor

January 2006 - January 2008

Retail & Fashion Sector (iCity - Apple Products / European Group)

Al Kuwait, Kuwait

January 2006 - January 2008

• Managed daily backend showroom operations, inventory forecasting, product placement logistics, and service coordination, staff scheduling,
and product flow for premium technology and fashion brands.
• Analyzed market trends, product movement, and sales data to guide procurement, stock planning, merchandising priorities, and
performance-focused inventory decisions.
• Supervised junior staff, optimized schedules, supported customer-facing teams, and improved operational workflow in a fast-paced retail
environment with changing customer demand and stock movement.

Company industry:
Fashion & Apparel

Education

University of Hertfordshire

January 2006

January 2006

Bachelor's degree, Electrical and Electronic Engineering

United Kingdom

Ridgemont High School

June 2003

June 2003

High school or equivalent, Basic And Human Sciences

Canada

Skills

Aviation Industry

Expert

Conflict Management

Expert

Marketing

Expert

Team Leadership

Expert

Customer Service Management

Expert

Marketing and Business Development

Expert

Leadership and Team Management

Expert

Aviation and Hospitality Expertise

Expert

Technical and Operational Skills

Expert

Customer Service Skills

Expert

AVIATION SAFETY

Intermediate

ANALYTICAL THINKING

Intermediate

COMPLIANCE REPORTING

Intermediate

LEADERSHIP

Intermediate

LOGISTICS

Intermediate

LOGISTICS MANAGEMENT

Intermediate

OPERATIONS

Intermediate

RESOURCE PLANNING

Intermediate

RISK MITIGATION

Intermediate

STRATEGIC DECISION MAKING

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
First Aid Certified Management & Logistics: Crew Resource Management (CRM)