Qazzafi Ashraf

Working with group teams \[Oxford based\] on large scale projects to deploy SD-WAN, Cisco Umbrella, and Secure Internet Gateway (SIG) solution for Pakistan branch, refresh all network equipment with Cisco Meraki, Introduce Salesforce lightning interface, migrate SAP R3 to SAP HANA and backup solution migrate to cloud base RUBRIK from VEEAM backup.

• Propelled new technologies, formulated future visions, designed systems, enhanced software implementations, rolled out products on time and budget across the company.
• Contributed to general business planning regarding technology, required to maintain and promote the growth of company operations and competitiveness.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Developed IT and Network related KPIs to measure monthly performance.
IT Infrastructure
• Implemented and maintained IT infrastructure on remote branches, implement all the necessary IT services and trained branch staff, up until now managing 20 branches IT infrastructure nationwide.
• Maintained knowledge of all present and future technologies for infrastructure.
• Network Monitoring through SolarWinds Network Performance Monitor and troubleshooting through NetFlow Traffic Analyzer and PRTG tools.
IT Strategy and Planning
• Defined valuable IT road maps for future IT strategy and planning.
• Assist Senior IT manager to formulate the technology strategy and IT budget
IT Process Management
• Supervised IT process management tasks such as change, problems and Incidents management with Industry standard Service NOW and ManageEngine tool
• Service Catalog, Business Mapping and Service Level Management with business.
• Worked as change advisory board member to manage and raise changes in global change management.
Websites Management
• Plan, implement, manage, monitor, and upgrade the corporate websites.
• Ensure website quality and efficiency by conducting regular pen test that the website is protected by enabling the appropriate security measures.
• Improve the user experience of the website regularly.
• Collaborate with departments to ensure that the website aligns with brand strategy and meets the organization’s standards.
Salesforce.com Administration (Front End)
• Worked as IT team lead and implemented the whole solution in coordination with AE team and vendor.
• Developed reports and processes to monitor data quality and integrity.
• Managed ongoing support request and administrative needs of users.
• Assisted users with report design and management.
• Conducted training on salesforce related systems to nationwide sales teams.