Head Waiter
Chalmont Restaurant
Total years of experience :5 years, 4 Months
• Was providing an excellent service to the visitors, who has come to our restaurant to get acquainted with an unforgettable haute French cuisine performed by 2 Michelin stars executive chief — Jacques Ruivo
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
• Completed thorough and accurate opening & closing duties to facilitate smooth restaurant operations
• Applied operational, managerial and problem-solving skills to maintain a positive image of the restaurant and customer satisfaction
• Was involved in improvement of maintaining a customer base and finding a unique individual way for each one
• Handled personal sales task and was responsible to make team able to handle or even exceed it as well
• Mentored new staff-members by teaching them brand features & history, service skills and operational, cashier transactions
• Was responsible for making a monthly staff work schedule
• Motivated the team by finding an individual approach to each employee
• Coordinated with personnel across the other branches
• Coordinated with Director of Retail Operations and Brand Manager
• Handled incoming corporative mail and formulated outgoing mail
Provided my help and knowledge edge in fashion-industry to navigate our customers through an authentic, modern & daring premium-class brand
• Helped to build and foster relationships with customers
• Prepared and maintained the customer base (CRM)
• Was responsible for organising the sales floor and stocking new products
• Successfully exceeded my personal sales plan almost every month
• Served as a Head Waiter for the extraordinary, unique, incredibly fascinating restaurant, providing customers an opportunity to enjoy the best dishes of traditional Georgian cuisine and the ability to feel the local spirit of Georgia in the heart of Moscow
• Greeted customers, answered questions and recommended specials, wine and desserts to increase the profits
• Successfully dealt with high capacity on almost daily basis
• Also was responsible for providing an assistance for foreign customers, serving and educating them on the menu items in English just as on a previous job
• Served as a waiter for the restaurant with prominent, authentic traditional Russian cuisine • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
• Provided my assistance for foreign customers, serving and educating them on the menu items in English
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations