Queenie Simeon

• Managed daily operational and administrative support functions for large-scale events and business activities.
• Handled high-volume customer communications through email, phone, and chat support, managing up to 1000+
inquiries daily.
• Coordinated and supervised a team of 10-20 support staff, ensuring efficient workflow and service quality.
• Prepared reports, validated data, and maintained accurate records using Advanced Microsoft Excel.
• Assisted with invoice processing, payment reconciliation, quarterly VAT reporting, and finance-related administrative
tasks.
• Utilized XERO Accounting Software for financial record support and reporting processes.
• Coordinated staff schedules, attendance monitoring, and operational support during peak event periods.
• Worked closely with multiple departments to ensure smooth business operations and timely project completion.
• Developed training materials, operational documentation, and briefing guides for staff.

• Managed front desk operations and administrative support duties.
• Handled incoming calls, visitor assistance, scheduling, and office coordination.
• Assisted with documentation, record keeping, and daily office operations.
• Maintained professional communication with clients and internal departments.

• Provided data entry and administrative support for exhibition and event operations.
• Maintained accurate event records and assisted with operational coordination.
• Supported logistics and customer-related tasks during live events.