Gladys Rosario

- Delivered exceptional customer service by assisting clients with daily banking transactions and inquiries.
- Processed cash deposits, withdrawals, fund transfers, payments, and other financial transactions accurately.
- Balanced cash drawers and maintained accuracy in cash handling while adhering to bank policies.
- Promoted banking products and services based on customers' financial needs.
- Resolved customer concerns professionally while ensuring a positive banking experience.
- Verified customer identities and maintained strict compliance with banking regulations and security procedures.
- Worked collaboratively with branch staff to ensure efficient daily operations.

- Supported the Contract Manager and Legal Team in managing and maintaining an accurate contract repository.
- Prepared, reviewed, and updated contracts and contract templates with a high level of accuracy.
- Coordinated contract requests from multiple departments and ensured timely processing.
- Maintained organized records using Google Sheets, Google Drive, Gmail, and Pipefy.
- Collaborated with internal teams and external stakeholders regarding contract-related matters.
- Managed contract correspondence while maintaining confidentiality and compliance.
- Ensured all contract data was up to date and easily accessible.

- Provided administrative and clerical support to ensure efficient office operations.
- Maintained and organized records, files, and documentation with accuracy and confidentiality.
- Encoded, updated, and monitored work orders and operational data.
- Handled incoming telephone calls and service requests, providing timely assistance and information.
- Assisted with data entry, report preparation, and document processing.
- Coordinated with different departments to support daily administrative requirements.
- Performed various office-related tasks while ensuring compliance with company procedures.