Syed Saquib Hussain

* Monitored and managed scheduled backup jobs using enterprise backup solutions such as Acronis, Veeam, and Commvault.
* Performed backup, restore, and recovery operations to ensure data availability and business continuity.
* Investigated and resolved backup failures, storage issues, and job alerts within SLA timelines.
* Verified backup integrity through regular validation and test restore procedures.
* Configured and maintained backup policies, schedules, and retention rules based on organizational requirements.
* Monitored backup storage utilization and optimized backup performance to ensure efficient resource usage.
* Maintained detailed documentation of backup activities, incidents, and recovery procedures.
* Collaborated with infrastructure and system administration teams to ensure successful data protection and disaster recovery operations.

* Provided technical support to customers via phone, email, chat, and remote support tools.
* Diagnosed and resolved hardware, software, and application-related issues within SLA timelines.
* Logged, tracked, and managed customer incidents using ticketing systems, ensuring timely resolution.
* Delivered excellent customer service by resolving technical queries efficiently and maintaining high customer satisfaction.
* Performed remote troubleshooting and guided customers through step-by-step issue resolution.
* Escalated complex technical issues to higher-level support teams while providing regular updates to customers.
* Created and maintained accurate documentation of incidents, resolutions, and troubleshooting procedures.
* Collaborated with cross-functional teams to identify recurring issues and improve overall support processes.