Total Years of Experience: 13 Years, 4 Months
January 2016
To Present
Senior Client Support Executive
at Skill Sets Online (Silicon Valley)
Location :
United States - California
• Dealing with B2B and B2C customers for online IT Training services and managing churn.
• Identifying new leads, approaching decision makers and pitching services to potential clients.
• Researching client’s requirements, managing e-marketing campaigns and taking feedbacks.
• Analyzing statistics to determine the quality of client support and achieving sales targets.
• Planning new initiatives, preparing proposals and developing quotes.
• Training personnel and team members for skills development.
• Keeping CRM updated and preparing monthly performance reports.
• Identifying new leads, approaching decision makers and pitching services to potential clients.
• Researching client’s requirements, managing e-marketing campaigns and taking feedbacks.
• Analyzing statistics to determine the quality of client support and achieving sales targets.
• Planning new initiatives, preparing proposals and developing quotes.
• Training personnel and team members for skills development.
• Keeping CRM updated and preparing monthly performance reports.
February 2015
To November 2015
Human Resource Manager
at Caremerge (Silicon Valley)
Location :
United States - California
• Identifying industry trendsetting ideas by researching events, publications and announcements.
• Organizing and attending IT Meetups, workshops, conference and training programs.
• Establishing relationships with leaders in assigned business units to ensure employee relation’s (ER) best practices are followed.
• Developing and negotiating contracts, preparing RFPs and closing the deals.
• Making GAP and SWOT analysis to develop the company strategies.
• Work closely with management and employees to improve engagement and retention, build morale, strengthen cross functional connections, foster reward and recognition activities.
• Organizing and attending IT Meetups, workshops, conference and training programs.
• Establishing relationships with leaders in assigned business units to ensure employee relation’s (ER) best practices are followed.
• Developing and negotiating contracts, preparing RFPs and closing the deals.
• Making GAP and SWOT analysis to develop the company strategies.
• Work closely with management and employees to improve engagement and retention, build morale, strengthen cross functional connections, foster reward and recognition activities.
October 2010
To January 2015
Asst. General Manager
at Adam Soft International (ISO Certified)
Location :
United States - California
• Responsible for Internal Audits (ISO 9001:2008), developing SOPs and managing QMS of the whole SDLC process in Adam Soft.
• Dealing with PSEB, PITB and other organizations for building business relationships.
• Monitoring and developing performance metrics of software engineers and medical billers.
• Performing TNA, conducting training programs, internal/external workshops and developing testing methods and techniques.
• Dealing with PSEB, PITB and other organizations for building business relationships.
• Monitoring and developing performance metrics of software engineers and medical billers.
• Performing TNA, conducting training programs, internal/external workshops and developing testing methods and techniques.
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