customer service representative
OSN
Total years of experience :7 years, 2 Months
ACHIEVEMENTS : Top Achiever in FCR- KPI, Nov 2017 / OSN
TOP Achiever - CSAT customer
satisfaction 98.2% 2018 / OSN
Professional experience:
CUSTOMER CARE ADVISOR / Orbit ShowTime Network OSN / Amman, Jordan
• Handle 40+ calls daily, with duties including on-boarding new customers, guide
customers how to use the decoder STB functions, provide basic\advanced technical
steps for customers having tech issues, handle a various type of angry customers
whom requested to reach higher management level, retain customers who asked
for cancellation of service through approved access, call inactive customers starting
by suggesting new contents and ending by special discount offers as a last tools.
* Floor support over more than 6 months, maintain dashboard and keep the queue
stable, minimize abandon rate calls, analyze call types.
Customer Service Representative with over 3 years of experience in telephone customer service, including retention, tech support, and customer care. Familiar with major customer service philosophy, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
