Qusai Qtesh

• Conducted daily and monthly audits on each team member to provide coaching on errors and areas needing
improvement.
• Monitored and reviewed overall performance metrics to achieve set objectives. Wrote reports and gave oral
presentations to keep employees up-to-date on company goals and achievements.
• Drove open communication with team to successfully maintain and grow productivity and development.
• Collaborated with senior leadership to share and gain insight on best practices and improve monthly goals.
• Trained employees to follow standard work processes and learn role-specific skills.
• Assisted team members on appropriate application of policies and procedures.
• Delegated projects and distributed tasks to team members as per area of expertise.
• Identified opportunities and implemented solutions for workflow, quality and process improvements.
• Completed accurate, on-time reports and documentation.
• Provided daily direction to team members to achieve departmental goals.
• Prioritized workflow and resolved daily operational challenges to support goal achievement.
• Manage & Lead department projects.
• Cover Multi-Activities for Both Segments (CB & CIB) Monitor & onboarding all new customers to Cash
Management’s Guide LOB & Ensure that all Cash Management forms are comply to P&P and provide them with
access solution for complex company subject to company matrix.
• Monitor & Participate in all new Digital System (Digital onboarding, Neo Bank, Instant loan & Mobile Banking)

• Handled telephone calls and emailed technical requests to support LOB.
• Increase customer satisfaction, timely customer complaint Follow-ups.
• Handling all the type of account opening (Retail, Corporate and banks)
• Handling All the type of the customer account request (Retail, Corporate) Checking, reviewing and validating
all the document as per PNP And Rules for the regions
• participate in analysis and testing for the new system under CAS Departments
• Onboard all the corporate accounts and handle all type of amendments: -As following: -Cash Management
system (ARX)., Trade Finance system, Remote deposit cheques, Individual account to Qatar Mpay Wallet &
E-cheques system (Bahrain).
• Monitoring Central Bank reports.
• Prepare and deliver all periodical report.

1-Data analyst and quality data.
2-Determine the issues and find the soluation.
3-Fix the error data that effect to business deveploments