Branch Manager Operations
AL Muzaini Exchange
Total years of experience :20 years, 0 Months
-Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
Assess local market conditions and identify current and prospective sales opportunities
-Develop forecasts, financial objectives and business plans
-Meet goals and metrics
-Manage budget and allocate funds appropriately
-Bring out the best of branch’s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
-Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
-Address customer and employee satisfaction issues promptly
-Adhere to high ethical standards, and comply with all regulations/applicable laws
-Network to improve the presence and reputation of the branch and company
-Stay abreast of competing markets and provide reports on market movement and penetration
-Assist in the formulation of targets for individuals and teams
-Hire and onboard new employees
-Answer questions from staff and provide guidance and feedback
-Anticipate escalation and take over calls when needed
-Devise ways to optimize procedures and keep staff motivated -Keep management informed on issues and problems
-Prepare monthly/annual results and performance report
-Measure performance with key metrics such as call abandonment and calls waiting.
-Ensure adherence to policies for attendance and established procedures
-Create an inspiring team environment with an open communication culture
-Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
-Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
-Encourage creativity and risk-taking
-Suggest and organize team building activities
Jan/2006-May2008 Media Phone Plus
Kuwait
Data Entry,
•In charge of the Ring back tone System (production and marketing wise)
•Worked on IVR (Interactive Voice Response) system software.
•Customer services and relations.
•Researching for new services and making new ideas.
•Compare data with source documents, or re-enter data in verification format to detect errors.
•Compile, sort and verify the accuracy of data before it is entered.
Key Accomplishments:
- Incharge of Media Phone Booth in MTC (Zain) exhibition 2006.
- successful handling of "Samme3ni" RBT ( Ring Back Tone) service, making a revenue of $2M.
Jun/2004-Dec/2005 Pioneer Computers
Kuwait
Customer Service Representative And Salesman,
•Selling Computers, accessories And Computer Hardware.
•Taking care Maintaining Sales Records
•Assist in managing the sales and making new plans to boost the product.
•Microsoft Office and all standard office packages.
•Studio softwares.
•Excellent researcher.
• Setup and maintain customer files
• Identify trends in customer satisfaction or dissatisfaction
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Communicate to the purchasing department unexpected increases or decreases in demand for products
• Assist in scheduled physical inventory counts
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Follow company policies and procedures
• Present a professional image at all times to customers and vendors
•Perform other duties as assigned.
2010 - American university (Kuwait) • Bachelor of Business Administration (HR Management)