it operations manager
tamer Group
Total years of experience :21 years, 11 Months
Streamline IT operations, including formulating budgets, supervising projects, and directing routine activities that involves Tamer IT Operation team.
Increased efficiency and improved flexibility for in-house users through development and implementation of reliable, scalable, redundant and secure cloud.
Served as subject matter expert for leading initiatives of innovation and resolutions associated with routine IT operations.
Steered the process of transforming Microsoft Exchange on Premise setup to Google G Suite Cloud Services, resulting in decreasing the OPEX for Email services by 60% over 5 years.
Reduced CAPEX for servers by 30% over 5 years though migration of data center from Physical Setup to a Custom In-House built Virtual Environment.
Ensured proper safety of intellectual property by introducing new security and data safety concepts.
Performed day-to-day tasks, such as preserving data/servers safety and security. Ensured to maintain Data center safety, security, infrastructure, designing, planning, and budgeting. Managed Tape Libraries, Storages (NetApp Storage), and Shared Folders.
Developed and implemented data center policies to describe minimum requirements for designing, installing, securing, monitoring, maintaining, protecting, and decommissioning a data center.
Decreased the CAPEX by 45% over 5 years by creating a sustainable, scalable and reliable private cloud. The entire process from designing, implementing and going live was done in-house.
Managed the migration from physical to virtual by creating new virtual machines or through physical-to-virtual conversion tools.
Formulated periodic reports, prepared Business IT Budget, sold and maintained Business IT Assets, including computers, laptops, printers, scanners, servers, switches, licenses, and other equipment. Delivered expertise as Network Admin, AD Admin, Exchange Admin, and Senior Technical Support. Successfully managed IT Assets kingdom wise, IT Assets stocks and registration, IT Assets quality and varieties.
Created a record of quantity and value of equipment, computers etc. by maintaining a fixed assets register for the first time for IT Dept.
Supported all users through provision of technical support on all environments (Windows, Linux, and Mac). Prepared monthly reports and evaluations and maintained requests made by all users to the IT Department. Delivered yearly report to the board regarding all requests received.
Improved communication by 13% in a year, resulting in achieving customer satisfaction.
Resolved large number of incidents in company history within SLA in a year to 88%.
Streamlined IT operations by introducing ticketing system which enabled us to manage, schedule, and measure time spent and its allocation as a cost over departments to decrease the cost of overhead on IT.
- Performing maintenance to contracted customer.
- Fixing PCs
- Assembling PCs.
- Teaching Diploma in Programming and Networking classes.
- Giving other networking courses.
Technical Support employee to troubleshoot and fix PCs and Laptops and resolve user errors and searching through incompatibilities.
Diploma in Programming and networking in which we studied multiple programming and languages and learned networking basics.
High school - Scientific Section