Executive Secretary
Gulf Air
مجموع سنوات الخبرة :26 years, 6 أشهر
GULF AIR:
Secretarial Functions: Planning/Organizing the diary of the Manager.
Coordinate Workshops/Trainings. Maintaining/update filing system and confidential records. Responsible for office supplies and materials requisitions. Day-to-day incoming/outgoing correspondence, phone calls, emails and faxes. Liaising with Travel Agents. Petty Cash Management.
Sales Functions: Key interface between trade, commercial and sales team. Key interface between stations and Regional Office.
Customer Service Functions: Handle customer complaints by liaising with relevant departments, Airport Office and Regional Office until matter resolved. Handle Frequent Flyer Programme.
Visa Functions: Handle customers and explain procedure for applying visas. Insert on-line visa applications on Immigration system. After sales service i.e. refunds etc.
Emirates Bank Intl, Dubai
Handled secretarial/confidential matters for Manager - Branch Control (UAE) and all jobs associated with the position.
Liaise with different branches within UAE to cascade instructions/ information on behalf of the Manager.
GULF AIR:
Sales Function:
•Ensure that the sales team is provided with an effective support service to enable them to maximize time in field selling activities.
•Key interface between station, regional office and other stations.
•Key interface between trade, commercial and sales team.
•Develop and nurture relationship with internal and external customers.
•Maintain and update agents’ database, mailing lists.
Customer Service Function:
•Handle customer complaints - liaise with relevant departments, stations, Head Office until matter resolved.
•Coordinating and executing Frequent Flyer Programme.
Secretarial Function:
•Planning, organizing & coordinating the diary and meetings including follow-up on implementation/decisions, daily incoming and outgoing correspondence, phone calls, emails and faxes.
•Maintaining and updating filing system and confidential records.
•Preparing Minutes of Meetings and Reports.
•Handling and maintaining record of interline and Travel Agents rebated travel requests.
•Responsible for office supplies and materials requisitions.
•Liaise with Finance Department on payments and Petty Cash Management.
•Coordinate workshops and trainings.
Visa Function:
•Handle customers and explain the procedure for applying visas
•Insert on-line visa applications on immigration system
•Process refunds for customers
EMIRATES BANK INTL - DUBAI
Secretary to Manager Branch Control (UAE)
•Handling secretarial/confidential matters associated with the position.
•Liaise with different branches within UAE to cascade instructions / information on behalf of the Manager.