Operations Supervisor
Rite Group
Total years of experience :3 years, 9 Months
• Managed and supervised more than 20+ facility management projects and provided operational support dealing with soft services.
• Identified operational problems and proposed solutions to management, improving service efficiency.
• Increased team productivity through effective staff planning, coordination, and task delegation.
• Dealt with client complaints and rectified service issues.
• Coordinated staff rota's to build hardworking teams, strategically delegating tasks to maximize efficiency.
• Monitored daily operations and addressed potential issues when arisen.
• Answered calls promptly resolving or escalating issues to maintain client satisfaction.
• Collaborate with cross-functional teams to fulfill operations.
• Worked constructively with sales team generating new business opportunities and supporting company growth.
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