Field Manager
INTERSOS
Total years of experience :12 years, 2 Months
• Ensure all field activities are implemented in line with
INTERSOS principles and guidelines, in an efficient and effective manner.
• Supervise the work of the field team members.
• Lead the field team to achieve planned project outputs and objectives.
• Lead the development of detailed weekly work-plans, allocating staff and resources in an efficient and
effective way.
• Follow-up with all the teams to ensure all activities implemented are on track.
• Ensure all teams are fully supported in terms of management and coordination, in particular coordination
between different projects on-going in the field of operation.
• Contribute to the development and implementation of new strategies and activities to enhance
programme delivery in line with the identified needs of the beneficiaries.
• Regularly provide written programmatic reports and contribute to the preparation of status and progress
reports.
• Promote a good working environment for field staff and lead internal dialogue and collaboration across
sector/project teams.
• Contribute to the evaluation of the impact of interventions and remaining needs, including collecting and
analyzing data that could support an analysis in terms of: main protection concerns and trends;
geographical locations, as well as trends in vulnerabilities; impact of the proposed action and possible
way forward
• Use the tools and terminology of project cycle management to communicate project activities and
objectives to the field team
• Liaise with targeted communities, key informants,
local authorities, and any key stakeholder that could support and inform the program.
Represent INTERSOS in formal communications with local authorities.
• Represent INTERSOS in a positive and professional manner to contribute to the creation of a positive
image and overall credibility of the organization, notably through the application of INTERSOS mandate,
ethics, values and stand-point with regard to other actors.
• Ensure the confidentiality of INTERSOS and beneficiary data.
• Ensure field office compliance with established INTERSOS global procedures and rules on finance,
logistics and programmes.
• Ensure the application of, and compliance with, INTERSOS security protocols and policies
• Manage the WFP validation exercise that took place April-June 2017 for around 58, 000 beneficiaries in the northern governorates of Jordan (Mafraq, Irbid, Ajloun and Jerash)
• supervise all aspects of planning, implementation monitoring regarding the food assistance project, including internal and external reporting.
• Identify project risks and how to mitigate them
• Review project progress against indicators and activities set out in project proposals on a monthly basis, and take appropriate action as required.
• monitor the timely completion and quality of activities.
• In conjunction with the ACTED Monitoring and Evaluation Unit, monitor and evaluate the outcomes/outputs of the project
• Support the development of the technical knowledge of the mobile team and hotline officers
• Manage project staff according to the established policies and practices of the organization, including through regular evaluations, drafting of job descriptions etc.
• Line Management of Programme Field Officers
• Responsible for the planning of activities and overall implementation of Save the Children’s activities in Zataari, King Abdullah Park, Cyber City and Azraq refugee camps.
• Ensure all project implementation sites meet Save the Children safety, safeguarding standards, are appropriately staffed and have regularly updated activity schedules.
• Review project progress against indicators and activities set out in project proposals on a monthly basis, and take appropriate action as required.
• Ensure timely collection of MEAL data and review MEAL reports on a monthly basis, taking appropriate action.
• Ensure beneficiary feedback is integrated into project activities.
• Coordinate with Programme Development and Quality Technical Advisors (TA) to:
o Take appropriate action on technical feedback provided by TAs.
o Ensure timely Staff training on technical approaches and methodologies.
o Address project implementation challenges raised by Field staff and/or TAs
• Manage and motivate programme staff to perform highly in their respective roles and responsibilities ensuring staff welfare of themselves and the team.
• Monthly reporting of programme updates/needs sent to the Deputy operation program Director
• Contribute to Project development.
• Ensure that Save the Children's work is coordinated with efforts of other agencies and Government, and take a leadership role within Interagency Coordination forums, ensuring the specific needs of children are being addressed.
• Comply with Save the Children policies and practice with respect to child safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
• Ensure the security, health and well-being of staff and that staff management and other processes and policies and systems reflect SC's principles of equity and fairness.
• Take lead on data collection and produce reports for donors on each of the active grants as per the reporting requirements.
• Take the lead on producing submissions to Ministry of Planning and International Cooperation (MOPIC) and Ministry of Social Development (MOSD) related to proposals and routine reporting
• Collaborate with Monitoring & Evaluation (M&E), technical advisors and program staff for streamlining programme delivery, writing new proposals and ensuring timely reporting.
• Closely work with Education, Child Protection, Food Security & Livelihoods and NFIs sectors for data collection, information management, reporting and other related tasks.
• Ensure logistical tracking of reporting requirements of all active grants.
• Respond to Save the Children member and donor requests for programmatic and financial information.
• Work with Programme Development & Quality (PDQ) unit to collaborate with Finance and Grants for development and collation of templates / samples of concept notes, proposals and reports. Ensure availability of relevant tools/templates to all staff.
• Support M&E and programme teams in carrying out evaluations, assessments and baselines studies in the field and providing information to support M&E reports.
• Support Proposal Coordinator for day-to-day proposal and concept note development tasks.
1) With the technical support of the Deputy CP Manager and CP PM, propose community outreach activities and lead their implementation.
2) Organize, plan and implement, with the Community Outreach Officers, all activities in a timely manner, including awareness raising and information sessions, home to home visits, events in the community, etc.
3) Play an active role in information, education and communication materials design and development.
4) Promote successful and strong relationship with INGOs, UN agencies, community leaders, etc. to properly support service provision and program activities.
5) Ensure coordination with other partners and attend regular coordination meetings as needed.
6) Promote strong collaboration between Community Outreach Officers and Case Workers in collaboration with Sr. CP Officer.
7) Ensure that Community Outreach Officers and volunteers know, understand and follow best CP practices and standards.
8) Ensure that all Outreach Officers and volunteers know and understand the referral pathway.
9) Ensure that all Outreach Officers understand and use make use of best practices in community discussion around child rights, available services, protection mechanisms to prevention violence in communities, risk mitigation strategies, etc.
10) Provide individual supervision meeting to each supervised staff on a bi-weekly basis and share feedbacks and recommendations with the DPM and the PM.
11) Organize weekly outreach meeting and bi-monthly meetings between the outreach team and Case Workers to discuss challenges and lessons learned. Provide feedbacks and recommendations to the DPM and the PM.
12) Ensure that all Outreach Officers provide weekly and monthly data and narrative reports.
13) Collect and send compiled weekly and monthly data and narrative reports.
14) Prepare and sign all supervised staff timesheets.
15) Prepare purchase requests as needed for program.
16) Attend trainings and assist in organizing trainings as required.
1) Formation of the CBPN (Community Based Protection Network) in Zaatari camp and introducing the idea to refugees. Selecting the members of the CBPN based on specific criteria.
2) Part of the verification exercise in the camp and doing case management for all protection related cases.
3) Reporting for return area in the camp, COI (Country of Origin Information), camp monitoring and all related protection issues inside the camp and urban areas sometimes.
4) Dealing with add new born babies inside the camp and liaising with the civil registry personnel in order to issue birth certificates for new born refugees.
5) Counseling on issues related to protection; death cases, documentations, procedures and general issues.
6) Stay abreast of political, social, economic and cultural developments that have an impact on the protection environment.
7) Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct.
8) Assist in providing comments on existing and draft legislation related to persons of concern.
9) Provide advice on protection issues to persons of concern; liaise with competent authorities to ensure the issuance of personal and other relevant documentation.
10) Assist in conducting eligibility and status determination for persons of concern, if/when applicable.
11) Contribute to measures to identify, prevent and reduce statelessness.
12) Contribute to a country-level child protection plan as part of the protection strategy.
13) Contribute to a country-level education plan as part of the protection strategy.
14) Monitor Standard Operating Procedures (SOPs) for all protection/solutions activities.
15) Manage individual protection cases including those on SGBV and child protection. Monitor, and intervene in cases of refoulement, expulsion and other protection incidents.
16) Assist in identifying durable solutions for the largest possible number of persons of concern through voluntary repatriation, local integration and where appropriate, resettlement.
17) Contribute to the design, implementation and evaluation of protection related AGD based programming with implementing and operational partners.
18) Contribute to effective information management through the provision of disaggregated data on populations of concern and their problems.
19) Participate in initiatives to capacitate authorities, relevant institutions and NGOs to strengthen national protection related legislation and procedures.
1) Collect, register and maintain information on project activities by reviewing reports and through first-hand sources.
2) Prepare status and progress reports, prepare tables and drafts corresponding text, prepare background material for use in discussions and briefing sessions.
3) Participate in the preparation of the of draft project documents including sub-agreements, project submissions, revisions and prepare project activities on peoplesoft (MSRP) and translate project documents as required.
4) Monitor project/Programme activities by reviewing and analyzing a variety of records and reports, especially budgets and financial implementation.
5) Maintain close contact with governmental and non-governmental implementing partners, providing cooperation and guidance as necessary.
6) Frequent visits to the field to monitor implementation of activities.
7) Perform specific administrative operational/control tasks for project/programme activities. This may include field visits for specific monitoring and evaluation issues.
1) Assist in the Registration Process for asylum seekers and other Persons of Concern to UNHCR.
2) Update of Refugee and asylums seekers information.
3) Prepare reports of interviews in English and makes recommendations regarding eligibility for refugee status.
4) Inform and acts on the reports received from refugees within the refugee community or from local authorities as required.
5) Assist in assessing welfare and providing assistance to refugee caseload in prisons.
6) Act as interpreter and translator when needed.
1) To develop and manage long term relations with the top of personal banking customers.
2) Financial: To achieve yearly set target by management.
3) Portfolio Management:
I. Perform quarterly review of customer eligibility, and upgrade/downgrade customers accordingly.
II. Manage all excesses and exceptions within approved time period.
4) Complaints: 90% of complaints must be resolved within 48 hours, or within 5 days if 3rd party is involved.
1) Contact Person between Extensya and client (the project we offer service to)
2) To manage a team of up to 29 CSRs (in-house or outsourced) who either provide general, technical and if required specific services (e.g. activation, billing/payment and retention) to inbound contacts through multiple communication channels, primarily by telephone, email and potentially later web chat, and make outbound contacts as appropriate to maintain or enhance that service and to provide 2nd line (offline) technical, billing related and administrative support (answering emails, faxes and emails) in the Contact Centre, basically managing the Trouble Tickets resolution.
3) To ensure the quality of service delivery by customer service representatives and performing the necessary quality management checks. (Call monitoring)
4) To assist the customer service representatives in addressing customer escalations and promoting a service oriented work environment
5) To ensure that the set call centre KPIs are attained.
6) To compile weekly and monthly management reports
7) To assist, coach and develop the customer service representatives to ensure the delivery of the highest standards of customer service and maximize individual / team potential
8) Associate in Saudi Airlines and Orange project.
I. Responsible for Saudi Airlines Agents’ Adherence (35 agents).
II. Monitoring and Analyzing Real Time and Historical performance on Saudi Airlines Agents
9) Manage and supervise agent’s schedule.
10) Improving and developing the work cycle.
Work for all related IT issues in the race and in the preparation of the year.
Work in cooperation with the Logistics manager for supplying logistics services.
To assist in the IT services and implement IT strategies.
To answer calls and Inquiries from Customers.
To up sell services and hardware.
To achieve the sales target of scratch cards and hardware like phones and other communication parts.
Trainee in the IT lab that is found in the center.
Keep track of the hardware and software in this lab.