DUTY STATION MANAGER
KLM ROYAL DUTCH AIRLINES
مجموع سنوات الخبرة :16 years, 8 أشهر
Extensive background monitoring and implementing airport practices and procedures.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Performs administrative duties by organizing, managing, and generating of pre-flight and post-flight reports.
Liaising with Hotel for crew list for crew layover.
Manage up to 15 staff for preparation and movement of flight.
Responds to inquiries and properly apply services for special care passengers.
Produced financial statements and reports to comply with regulations.
Coordinate with stakeholders of large groups of passengers.
Monitoring of various travel documents and validity in accordance with data protection act.
Assisting customers in reservations, ticketing, and adjustments to itineraries.
Ensure seating is aligned with weight and balance of aircraft.
Rescheduling of departures of passengers due to flight disruptions.
Maintain aircraft safety and turnaround in coordination with engineering.
Solicited customer feedback by closely monitoring and analyzing KPI's and quality results on regular basis, analyze trends and developed follow-up actions to ensure improvement on areas of weakness.
Responsible for updating local station Business continuity Plan.
Implementation of local procedures and compliance.
Controlling and validating of invoicing process.
Maintaining accuracy and updating of Local Emergency Plan.
Perform all activities regarding customer service and operation handling accordingly to quality of standards, safety, security, and profitability by shaping handling team in customer service process within different areas.
Sustainability project team setup, to increase awareness and adherence to comply with policies put in place within Middle East, Gulf and India.
To come up with innovative ideas on how to improve and do more corporate social responsibilities within Local communities.
Presenting results to GHA Management discussing performance, ensuring that results are at agreed level and ensures follow-up actions are taken where and when needed.
Coordinate with stakeholders regarding airport infrastructure is at required level, and innovations are made supporting our daily targets.
Enhance team performance by developing customer service materials and training to maintain high productivity and performance metrics.
Conduct routine inspections to check quality and compliance with established specifications.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Monitored daily cash discrepancies, and inventory shrinkage.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Welcomed passengers aboard and provided overview of safety procedures.
• Supervised 7 to 12 crew members.
• Responsible for duty free sales and stock control.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Demonstrated proper use of safety equipment and emergency procedures prior to takeoff.
• Resolved passenger conflicts and medical emergencies during flights.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Ensured safety and comfort of customers onboard aircraft.
• Responded to passenger emergencies to provide first aid.