Raafat Diab

• Lead full P&L responsibility for Kuwait’s Elevators, Escalators, and Moving Walks business units with a team of 130 professionals.
• Increased new installation (NI) order intake units by 40% year-over-year, expanding market share.
• Improved NI margin by 2.2% via disciplined cost control and optimized pricing strategies.
• Increased order intake sales by 21% and boosted EBITDA by 34% through revenue growth, margin expansion, and operational cost optimization.
• Architect and execute comprehensive business strategies aligned with market dynamics and customer needs.
• Foster a culture of innovation, operational agility, and customer-centricity.
• Collaborate with finance and HR to ensure accurate forecasting, talent acquisition, and capability building.

• Managed P&L and operations for HVAC, Building Management Systems, and Fire & Security divisions across four GCC markets with 350+ employees.
• Delivered 35% sales increase and 55% revenue growth within 12 months while reducing SG&A costs by 29%.
• Expanded customer base with 55 new key accounts, enhancing market position.
• Partnered with finance for budgeting, forecasting, and financial controls to improve margins.
• Optimized supply chain and procurement processes, improving inventory and cost efficiency.
• Led talent acquisition, development, and cultural transformation initiatives across the region.
• Spearheaded talent acquisition and development initiatives in collaboration with HR, building agile, results-driven sales and operations teams.
• Championed organizational health programs and cultural transformation initiatives, embedding core values and driving sustained employee engagement across the GCC region.

Key Projects: EF/1719 — Booster Station | EF/1903 ~ GC-31 Gathering Centre & Pipeline
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• Led a multidisciplinary QA/QC engineering team overseeing EPC contractor activities from Front-End Engineering Design (FEED) through to project handover.
• Directed and implemented Quality Assurance & Control systems in alignment with KOC standards and international codes.
• Served as the primary interface with KOC quality auditors and client representatives, ensuring alignment on construction and QA/QC deliverables.
• Chaired weekly QA/QC coordination meetings with main contractor leadership to monitor compliance, address deviations, and align on quality expectations.
• Reviewed and approved Project Quality Plans (PQP), Quality Manuals, Inspection & Test Plans (ITPs), and contractor audit programs.
• Conducted vendor and contractor pre-inspection meetings and performed surveillance audits during manufacturing and on-site construction phases.
• Acted as Lead Auditor, issuing quality and audit reports, tracking corrective actions, and ensuring full resolution and closure.
• Developed site-specific QA procedures and non-conformance control systems; contributed to root cause analysis and continuous improvement.
• Oversaw punch list coordination, system walkdowns, and documentation control to support project closeout and handover processes.
• Ensured adherence to all safety protocols, engineering standards, and regulatory requirements across field operations.

• Led complete Sales & Operations for the Electro-Mechanical Service Division, covering on-call services, stationed operators, and government sector projects.
• Managed a cross-functional team of 600+ personnel, including 6 managers, 12 engineers, 15 sales reps, and over 550 technicians and foremen.
• Achieved 20-25% year-over-year growth in service order intake through strategic expansion and operational excellence.
• Expanded service portfolio from HVAC-only to full-spectrum electromechanical solutions for residential, commercial, and government sectors.
• Secured and managed key accounts from bidding through execution, ensuring long-term client relationships and high satisfaction.
• Coordinated with finance for budget planning, forecasting, and variance analysis to maintain profitability and cost efficiency.
• Collaborated with supply chain to manage spare parts inventory, vendor selection, and procurement planning.
• Directed HR functions including recruitment, training, performance evaluation, and workforce planning aligned with corporate goals.
• Conducted regular management reviews and performance tracking using KPIs and Balanced Scorecard methodology.
• Championed operational improvements, implemented quality and service standards, and resolved systemic issues to boost productivity.
• Represented the division in strategic planning, internal audits, and professional development initiatives to elevate departmental performance and reputation.

• Managed all Electro-Mechanical activities—including firefighting, HVAC, plumbing, diesel generators, and elevators—leading design and construction teams to ensure quality and compliance. Oversaw technical review of specifications and drawings, resolved design conflicts, coordinated materials, and provided on-site technical support to ensure timely and efficient project execution.

Led the design and engineering of critical thermal systems for power generation plants, including HRSGs, Steam Surface Condensers, Cooling Towers, and Rotor Air Cooler Kettle Boilers. Oversaw full-cycle equipment development, from thermal analysis and specification through fabrication, vendor coordination, and site commissioning.
• Developed detailed technical specifications aligned with ASME Section I & VIII, HEI, and TEMA standards based on thermal cycle analysis and client requirements.
• Served as Technical Lead for multiple heat exchanger systems, standardizing designs to reduce engineering hours and improve cost-efficiency.
• Conducted Finite Element Analysis (FEA) of HRSG tube-to-header connections; findings published in ASME International Gas Turbine Institute.
• Led the standardization of Selective Catalytic Reduction (SCR) systems for NOx emissions control in gas turbine exhaust.
• Designed and commissioned custom air/fuel heat exchangers integrated with Fin/Fan coolers for high-performance fuel heating; successfully deployed in international projects.
• Reviewed vendor drawings, shop fabrication plans, and erection procedures; coordinated with A/E firms and site teams to resolve commissioning issues.
• Managed complete Balance of Plant system design for fuel gas heaters, compressors, skids, and main steam/feedwater/condensate systems—overseeing specifications, procurement, and on-site support.

• Worked as an Engineering Consultant/Designer for major clients including Exxon, Mobil, and NASA's Kennedy Space Center, handling both civil and mechanical design tasks. Responsibilities included site inspections, post-analysis, contract documentation, cost estimation, and the design of gasoline service stations with full site planning. Used AutoCAD and MicroStation extensively for drafting, conducted employee training on CAD tools, and contributed to the early-stage design analysis of NASA’s Space Shuttle Fuel Tank.

• A six-month contract assignment within Strategic and Product Development group.
• Worked on 501G 2x1 Combined Cycle - Ironwood Power Project-AES. Assignment involved modifications of proposed drawings made on AutoCAD 14 version, heat balance cases, and process flow diagrams.