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Raafat Falah Awad Awadullah, Field Engineer

Raafat Falah Awad Awadullah

Field Engineer

Diyar United Company

Location
Kuwait
Education
Bachelor's degree, Computer Engineering
Experience
18 years, 8 Months

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Work Experience

Total years of experience :18 years, 8 Months

Field Engineer at Diyar United Company
  • Kuwait - Al Farawaniyah
  • My current job since August 2009

- Working to provide and ensure the ITIL (Information Technology Infrastructure Library) system in information technology department in the ministry.
- Part of team responsible for solving the troubleshooting and problems (H\W & S\W) and network issues which happening with computers in ministry.
- Responsible for all centers in Ahmadi Governorate, solving the troubleshooting and problems (H\W & S\W) and Network issues which happening in the centers.
- Organize the solving processes through a program (BMC Service Express) which developed by our company.

IT In-charge and Training Coordinator. at Talal Abu Ghazaleh International Company
  • Kuwait - Al Kuwait
  • August 2005 to June 2009

- Responsible for all Computers and network, solving the troubleshooting and problems, which happening.
- One of the team responsible for developing the testing application. My responsible is testing the application and create new questions.
- Changing the exams questions by create new questions and give it to the developers to insert it in the testing application.
- In-charge on the tests supervisors to distribute their tasks and responsibilities.
- Check the testing center's computers if it’s compatible with our testing program requirements.
- Train the certified institutes trainers on our course (Cambridge International Diploma in IT Skills).
- Contact and request the certificates from Cambridge University.
- Writing monthly report about section activities.

Education

Bachelor's degree, Computer Engineering
  • at October 6 University
  • June 2005
High school or equivalent, SCIENCE SECTION
  • at AL-FAHAHEEL AL-WATANEIIA School
  • June 1999

Specialties & Skills

Technical Architecture
+Endorse 0
Maintenance Engineering
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Network Testing
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Computer Engineering
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MICROSOFT CERTIFIED PROFESSIONAL (MCP) - WINDOWS XP
+Endorse 0
CAMBRIDGE INTERNATIONAL DIPLOMA IN IT SKILLS
+Endorse 0
CCNA CERTIFICATE (CISCO)
+Endorse 0
HTML and JAVA SCRIPT CERTIFICATE
+Endorse 0
COMPUTER MAINTENANCE – HARDWARE & SOFTWARE (A+)
+Endorse 0
MICROSOFT ENTERPRISE DESKTOP ADMINISTRATOR (WINDOWS 7).
+Endorse 0
MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST (MCTS)
+Endorse 0
MICROSOFT CERTIFIED IT PROFESSIONAL (MCITP)
+Endorse 0
MICROSOFT WINDOWS 7 CONFIGURATION
+Endorse 0
ITIL V4 FOUNDATION
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ITIL V3 FOUNDATION
+Endorse 0

Languages

Arabic
Expert
English
Expert

Training and Certifications

CAMBRIDGE INTERNATIONAL DIPLOMA IN IT SKILLS. (Certificate)
Date Attended:
March 2006
Troubleshooting Microsoft Exchange Online (Training)
Training Institute:
certificate
Date Attended:
December 2022
Cisco Certified Network Associate (CCNA) (Training)
Training Institute:
certificate
Date Attended:
November 2022
ITIL V4 FOUNDATION (Training)
Training Institute:
ITIL V4 FOUNDATION
Date Attended:
June 2021
ITIL V3 FOUNDATION. (Certificate)
Date Attended:
March 2010
MICROSOFT CERTIFIED PROFESSIONAL (Certificate)
Date Attended:
September 2013
CCNA (CISCO) (Training)
Training Institute:
New Horizons - Egypt -Cairo
Date Attended:
January 2005
MICROSOFT CERTIFIED IT PROFESSIONAL - ENTERPRISE DESKTOP ADMINISTRATOR (WINDOWS 7). (Certificate)
Date Attended:
May 2010
COMPUTER MAINTENANCE – HARDWARE & SOFTWARE (A+) (Training)
Training Institute:
Noor AL Salam Inistitute
Date Attended:
July 2005
MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE: WINDOWS SERVER 2012 (Certificate)
Date Attended:
September 2013
MICROSOFT WINDOWS 7 CONFIGURATION. (Certificate)
Date Attended:
May 2010
MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST (MCTS). (Certificate)
Date Attended:
June 2010
MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE: WINDOWS 7 (Certificate)
Date Attended:
July 2012
MICROSOFT WINDOWS XP (Training)
Training Institute:
Noor AL Salam Inistitute
Date Attended:
July 2005
MICROSOFT CERTIFIED IT PROFESSIONAL (MCITP). (Certificate)
Date Attended:
April 2010

Hobbies

  • Sport - Foot Ball
  • Fishing
  • chess
  • Reading