Raafat Monther

IT Field Support Specialist at Azadea Group

• Lebanon - Beirut
• My current job since April 2014

 Install and configure specified software packages such as operating systems, business applications and other office tools.
 Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed and update CRM helpdesk accordingly.
 Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis.
 Place support calls to network solution providers and other IT support companies as requested by the hierarchy.
 Communicate with suppliers as requested in order to get the necessary support regarding Brand Communication interface and files.
 Keep track of all existing and deployed Point of Sale (P.O.S. machines).
 Train stores team members on the system and its various applications.
 Assist the IT team in the pre-opening phase of new stores.
 Inspect personal computer equipment; install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises.
 Provide updates, status and completion information to the hierarchy, the problem request tracking system and/or users.
 Brief knowledge about configuring and installing cisco routers and switches
 Brief knowledge on windows server 2008 and active directory.

Junior IT Field Support Specialist at Azadea Group

• Lebanon - Beirut
• January 2013 to April 2014