Services Supporter
Maliks
مجموع سنوات الخبرة :10 years, 9 أشهر
1. Provide welcoming environment for all customers through showing interest in satisfying their demands.
2. Listen to customer complaints and provide direct solutions, in the purpose of offering the best customer service.
3. Offer the best finishing service at the best time.
4. Upselling through informing customers about the latest monthly offers.
5. Keep good relation with customers through good will.
6. Reach end of month target.
7. Replying to phone calls, answering clients regarding questions related to prices, ongoing offers, discounts, taking orders, cost reductions on larger quantities, time needed to deliver…
As a Buyer in the Commercial Department at TSC, i am handling the Dairy & Frozen department. In this regard i represent the image of the company with respect to the suppliers. I am responsible of negotiating with all the suppliers in my department in order to get the best deal at a lower cost. My duties include, communicating with all different departments including finance department to follow up in preparing checks due for suppliers. My responsibilities also include performing feasibility study, sending orders and receiving invoices, increase the performance of weak brands through promotions or more visibility, entering new products or ceasing non-performing items, price on par with competition, follow up with suppliers to deliver on time, prepare weekly promotional items ahead of time....
As an Account Executive in the sales department, in the north team district, i was responsible of five major accounts. My duties include selling these accounts all of the companies portfolio, following up on the delivery, collect checks on due dates, implement the promotional events in stores, reach end of month target, negotiate with my customers to have the best prices and do not accept any payment delay....
o Lebanese American University (LAU) Beirut, Lebanon Bachelor of Science in Business Emphasis: Marketing 2008-2012 Relevant Courses: Promotion Management and Market Communication, Consumer Behavior, International Marketing, Marketing Research, Managing Multinational Corporations and Organizational Behavior. Senior project (Re-launching a weak product) o Le Lycee National Choifat, Lebanon