Customer Service Agent
Infasme
مجموع سنوات الخبرة :8 years, 7 أشهر
Du Project (My Number, My Identity)
• Making outbound calls to Business, Pre-Paid, Post Paid mobile customers and informing them regarding the UAE Telecommunication Regulatory Authority (TRA) regulation for the campaign ‘My Number My Identity’
• Booking courier for free collection of Documents and informing the whole process for re-registration.
• Dealing with Multi-Cultural and Multi-Lingual Customer and handling various customer situations.
• Dealing with complex customers and getting successful courier bookings.
• Following up with High Balances, Bad Debts and Cash Customers.
• Sending SOA to client regularly and follow up strategically for timely payments and collections
• Following up through email correspondence and calls while maintaining goodwill.
• Arranging collections and Booking receipts received through Cash or bank transfer
• Coordinating with Sales, Marketing staff to assist in collections
• Coordinating with Operations, Sales team to release shipments
• Coordinating and following with USA, China, Iraq, Amsterdam, Amman, UAE Offices for collections
• Coordinating and Solving disputes between client and Marketing team
• Liaising with documents controller in sending supporting documents to client
• Arranging Credit Notes, Booking JV’s, RV’s, opening accounts etc
• Attending to enquiries from clients and various departments related to collections
• Reconciling Bank statement with collection report.
• Reporting to Chief Accountant, preparing Weekly, Monthly reports.
• Designed and implemented office policies, procedures and office set up
• Overlooking Sales Team, Production & Execution Supervisors
• Implementing Health & Safety Policies
• Arranging and attending regular meetings with staff and MD
• Meeting walk in clients in office and providing customer service
• Closely dealing with Regular Clients, reporting and solving matters and maintaining goodwill
• Implemented Procedures in job executions to improve and maintain quality of finished jobs
• Running & coordinating the daily affairs of office and reporting to overseas head office
• Approving Job Orders, Quotations’, LPOs’, Delivery Notes
• Preparing and dispatching invoices, dealing with recoveries/collections and negotiating with clients
• Handling purchases and preparing payments for Creditors
• Approving supply requisitions and Verifying receipt of supply
• Handling Cash & Payroll and all accounting activities
• Posting entries in system
• Providing management with daily, weekly monthly various other reports
• Recruiting, interviewing and selecting office staff
• Orientation and training employees, Coaching and disciplining staff
• Regular meeting with staff to solve matters at grass root level and maintain team spirit
• Ensuring files are up to date and secure
• Maintaining Time check & attendance of employees
ACCOUNTANT (Receivables, Payroll, Cash-Bank) MBC GROUP TV - Dubai / 2004-2010
• Prepared invoices, dealing with queries related to Receipts and monthly, quarterly, yearly Merchandising Guarantees and Royalty Reports updating the department on the licensor and licensee payments.
• Managed the inventory system and manufacturing cost sheet for Platinum Record Label.
• Determined the revenue received and update various departments.
• Worked on preparing, reviewing financial reports on monthly basis ensuring accuracy of records and various internal reports for the manager and auditors.
• Did posting & filing of various GL entries and accruals end of the month
• Prepared reconciliation reports for payroll related accounts.
• Prepared and recorded employee expenses deduction/payment through payroll and freelance payroll and dealing with their issues cordially
• Calculating toil, over time, voice over.
• Co-ordinated with banks for salary issues, preparing cheques, sending telegraphic transfers to bank.
• Involved in preparing End of Service and Co-ordinating with HR for any salary related issues
• posting daily petty cash expenses, maintaining cash count, bureau floats, checking all expenses submitted for payments
• Maintaining Cheque book stock and orders
• Reconciling various accounts
• Opening /closing of “Employees Business Advance” accounts, managing and clearing the accounts by co-ordinating with employees by emails and calls and follow ups.
• Assistant to manager, arranged meetings, moving of files to warehouse, leave plans, filling.
• Did transferring of the raw data of transactions, held in Afnan Advertising and sister organization Arabian Art Craft Industries LLC., to computerized accounting using Peach Tree for the year 2002-2003
• Was first point of contact for company and reporting directly to CEO
• Prepared Invoices, Delivery Orders, Job Orders, Receipt vouchers, Payment Vouchers, etc
• Dealt with customer inquiries, send quotations and enquiries
• Did Tele - Sales, Email Marketing for below the line advertising. Caps, T-shirts, Pen, Mugs, TravelKit, etc.
• Worked on recruiting Staff and short listing for interviews/Training Staff for expansion of company.
• Managed Cash & Bank transactions and look after the entire office affairs, Manage Logistics.
