Rabih Kattouaa

Recruitment & Resourcing
• Ensure guidelines for recruitment - end to end are followed for all positions across dormakaba
• Develop transparent internal recruitment process (supporting the value to lead and develop people)
• Co-develop manpower plans with the business as appropriate (supporting open and clear communication).
• Involved with the Manpower Budgeting under coaching of my manager ( HR Director).
• Gain an understanding of internal talent and high potentials (HiPo’s) to support specific positions
Provide full remit of recruitment training across the business to include familiarization and understanding
of process flows together with behavioral based interview training.
• Build cost effective relationships with third parties to support effective recruitment drives
• Develop the company recruitment portal (supporting execution excellence)
• Decrease dependency on external agencies through the above point, together with the effective use of market available subscription CV databases
• Defining and implementing local policies related to talent acquisition
• Provide market intelligence about our industry as well as related industry (e.g. competitors' ramp up plan, employer branding, recruiting and C&B bench mark, retention plan, etc.).
• Research and obtain market reports regards to C&B and provide feedback to the business.
• Provide a dedicated support link to regional HR teams / country managers in relation to market specific requirements such as nationalization programs
• Responsible for all regional HR marketing activities and ensuring that all recruitment processes are aligned with the dormakaba employer branding.





Employee Relation & Engagement:

• Responsible for Employee Engagement Plans, share them with the HR Director for development and approval.
• Employee retention, listen to their concerns and work on their motivations.
• Talent Management.
• Supported employee driven fun initiatives such as Family get together, Birthday celebrations, theme events and festival celebrations.

HR Projects:
• ERP - Employee Referral Program.
• Annual Leave Ticket, as a new policy (Comp & Ben).
• Market Study on Job level, Grading System and remuneration (Comp & Ben).
• Creating HR Forms (Interview Observation Sheets, Employee Authorization Form, etc.…)
• Reviewing/ Updating/Creating Job Descriptions: Review and Maintain Existing Job Descriptions and create new ones for
• Trained Line Managers on how to conduct interviews, different type of interviews and what are the best practices to attract the right talents.

•Lead the creation of a recruiting and interviewing plan for each open position.
•Efficiently and effectively fill open positions.
•Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
•Develop a pool of qualified candidates in advance of need.
•Research and recommend new sources for active and passive candidate recruiting.
•Build networks to find qualified passive candidates.
•Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues.

•Utilize the Internet for recruitment.
--Post positions to appropriate Internet sources.
--Improve the company website recruiting page to assist in recruiting.
--Research new ways of using the Internet for recruitment.
--Use social and professional networking sites to identify and source candidates.
--Headhunting.
--Overseas Recruitment

it s a part time RECRUITER

• Answering employee’s queries on payroll, sickness, leaves and discipline procedures. Administering the leaves of employees in accordance with their contracts and in line with the work requirements.
• Reminders for : All types of Documents Expiration for both Employee and Company e.g. Passport expiry, residence visa, medical insurance, labor ID, company ID, driving license, trade license, all cars registration, and many.
• Employee Services-Issuance of letters to banks, embassies, salary certificates, service certificates as required
• Meeting & attending day to day employee complaints, query and solving problems.
• Create and Maintains the General Physical Filing System.
• Monitors Employment status, vacation leave, benefit a ailment and End of Contract of Consultants.
• Assist the employees for flight bookings/ reservation, hotel reservation and etc.
• Assist the employees in administering the office stationeries, maintenance and repairs of office machineries & equipments.
• Work closely with managers to ensure consistency in policy and procedures applications.
• Providing HR expertise support with particular focus on Employee Relations (ER).
• Provide day to day support to employees answering questions on procedures, general inquiries and interpreting policies.
• Handling a variety of Employees Relations activities including Disciplinary action process, grievance etc.
• Coordinating with other departments in executing HR related tasks.
• Prepare and receive termination notice of intention to terminate.
• Control clearance to be obtained by the terminated employees.
• Handling End of Service Benefit (EOSB) process upon employee’s termination and advising Finance Department to release the same.
• Studies applicant’s job descriptions and credentials.
• Evaluates and appropriately utilizes sourcing methods such as internet, sites, staffing agencies and newspaper advertisements to select the candidates required.
• Searches and short lists candidates from various resources.
• Ensures applicants meet company (and client’s) requirements.
• Provides reports/documents needed on recruitment strategies
• Employee Services-Issuance of letters to banks, embassies, salary certificates, service certificates as required.
• General HR Administration works upon instructions from HR Manager.

• Working very closely with the Cabin Senior responsible for managing the Economy & Business Class profile on board the aircraft, ensuring that our Five Star Service Standards are met, and exceed customer expectations at all times.
• Got nominated many times by my seniors as “Best Crew Onboard” and got many positive feedbacks from customers onboard.
• Ensuring available resources meet business needs through the effective management
of human resource and material.
• Being a disciplined team player and lead others by example, to ensure a well-organised, and motivated team.
• Ensure QCAA standards and procedures are implemented and followed appropriately at all times.
• Ensure consistent on the job training sessions for new colleagues and promote aircraft safety.
• Supervising day to day operations of the flight and allocate work positions to cabin crew.
• Checking the menus, inventory and handover from Catering Department.
• Handling the Guest complaints and taking decision regarding service recoveries.
• To maintain the highest standards of Service, in line with Airlines standards and often walk an extra mile for a happy and content guest to ensure repeat business.
• Improve and maintain guest satisfaction by means of innovation, quality guest interactions.
• Increase benchmarks of quality standards and delivery systems by maintaining a close coordination amongst other sections like Catering & Ground handling for special requests and needs from customers and their preferences, hence improving operating efficiency.
• Maintain high standards of Safety practices and operation standards through acute focus and actualization of Airlines Safety principles.
• Top seller in “onboard Duty Free” in many Flights.