IBS & Site Acquisition Manager
Hayat Communications
Total years of experience :15 years, 4 Months
1-Managing all Vodafone and Ooredoo IBS Projects and Acquisition sites.
2-Responsible for developing the facilities inside the sites .
3-pproacjing new land lords for implementing new Telecom towers for Vodafone and Ooredoo.
4-Implementing daily operational supervision for all projects.
5-Maintaining Quality work and arrangements for all technicians.
6-Placing orders for site projects from our customers e.g. Vodafone, maintaining and requesting all needs for workers.
7-Developing site solution and problem solving.
8-Dealing with suppliers by coordination of the procurement department head and getting quotation.
9-Preparing and finalizing baladiah documents for sites completion.
1-Responsible for developing the facilities inside and outside the Factory, and accommodations.
2-Implementing important policy and procedure for daily operational under Facility requirement .
3-Maintain Safe and Healthy work environment by establishing, following and enforcing standards and procedures with the coordination of HSE department.
4-Maintaining and requesting all needs for workers camps Accommodations.
5-Upgrading the level of Hospitality and F&B standard to our services staff inside and outside the premises.
6- Developing new ideas, planning and budgeting .
7-Dealing with suppliers by the coordination of the procurement department head.
*Responsible for developing the brand from scratch by selecting location, finalizing the layout, preparing the team, managing the inventory and any related matters to get the store to be operational.
*Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer_service standards; resolve problems; complete audits; identify trends.
*Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures.
Oversee budgeting, reporting, planning, and auditing.
*Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
*Maintain safe and healthy work environment by establishing following and enforcing standards and procedures; complying with legal regulations.
• Ensure the high Quality of services.
• Collection of payment on proper time.
• Looking for Top V.I.P customer that reflects the image of the company.
• Approaching new leads for our new projects (Ready and Off plan ).
• Following up pending deals with our customers
*Act as the principle account and relationship manager for new clients, while managing an existing portfolio.
*Generate quality new business through client and prospect calls, referrals, and cross -selling efforts.
*Maintain good relationships with clients so that the business can maximize the value of those relationships
*Resolve any customer complains promptly and professionally.
*Provide excellent service to maintain a positive reputation for the business.
*Develop trust relationships with a portfolio of major clients to ensure they do not trust to competition.
*Acquire a thorough understanding of key customer needs and requirements.
*Expand the relationships with existing customers by continuously proposing olutions that meet their objectives.
* Ensure the correct products and services are delivered to customers in a timely manner.
* Serve as the link of communication between key customers and internal teams.
* Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
* Play an integral part in generating new sales that will turn into long lasting realtionships.
Qatar Beton (CDC) Construction Development Company
• Business Development Executive.
KEY RESPONSIBILITIES
• Selling products for construction projects.
• Handle VIP accounts
• Looking for new potential projects
• Ensure the Quality and Quantity of our material from our plant.
• Collection of payment on proper time.
THE DIPLOMATIC CLUB, Doha, Qatar
20 Dec 2009 - 30 May 2012
• Assistance FOM (and Acting as Front Office Manager)
KEY RESPONSIBILITIES
• Handled customers' complaints.
• Manages business development initiatives and programs.
• Manages department action plans and budgeting.
• Being responsible for the department inventory.
• Analysis and reconciliation of profit & Loss statement.
• Making sure that's items or goods are being kept or given out safely.
• Provide coaching, mentoring, motivating, and giving feedback for developing staff.
• Assign and supervise daily work activities of Front Desk Agents.
• Managing Transportation, Security, and time sheets.
• Assuring that filing system is being well organized.
• Assuring that food deliveries is going out in a healthy and safely standard and on time as per the schedule function sheet
• Open VIP launch for our Corporate VIP members
• Ensure great guest service that leads to maximum guest satisfaction
• Resolving members complaints, and forward it to my superior.
• Providing warmth and extra care for our members.
• Serving the customer up to the standard for him to be happy and come back.
• Organizing events and making sure that it will end with a professional image.
2004 - 2007 M.B.A. in Marketing Pebble Hills University - A Partner of International Council - Lebanon.
1995 - 1996 English Modern School (Doha - Qatar) - O- Level ( I.G.C.S.E)
1999 - 2003 B.A. in Hospitality Management Archatect University - Hazmieh - Lebanon A Partner of Honolulu University in Hawaii (U.S.A)
1996 - 1997 English Modern School (Doha - Qatar) - Year 12 A/S Level