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تم إلغاء حظر المستخدم بنجاح
ربيع جلول, Ecommerce Manager

ربيع جلول

Ecommerce Manager·BFL Group

قطر

ماجستير, Marketing

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 4 أشهر

Ecommerce Manager

فبراير 2026 - حتى الآن

BFL Group

الدوحة، قطر هجين

فبراير 2026 - حتى الآن

• Regional Strategy Execution: Spearhead and execute localized e-commerce strategies for
Qatar, Kuwait, Oman, Lebanon, and Bahrain, ensuring alignment with regional priorities
and evolving consumer behavior.
• P&L Management: Own the full e-commerce P&L across five markets, identifying high
growth opportunities across categories and channels to maximize regional profitability.
• Promotional Roadmap: Implement geo-targeted promotional calendars and seasonal
campaigns, tailoring merchandising and pricing strategies to specific market demands.
• Data-Driven Insights: Analyze CAC, conversion rates, and ROAS to optimize marketing
spend and improve overall ROI; deliver actionable monthly and quarterly KPI reports to
senior leadership.
• Market Positioning: Manage localized merchandising and product positioning to ensure
brand consistency and competitive advantage in each territory.
• Cross-Functional Leadership: Collaborate with Product, Marketing, IT, and Finance teams
to ensure seamless customer journeys and regulatory compliance across all digital
touchpoints.
• Vendor Management: Coordinate with regional logistics partners to ensure timely
deliveries and optimize operational costs across three core countries.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Ecommerce Manager

مايو 2017 - يناير 2026

Darwish Holding

الدوحة، قطر

مايو 2017 - يناير 2026

• Target Outperformance: Consistently overachieved monthly online sales targets by an
average of 20%, leveraging strategic platform management and operational leadership to
drive sustained revenue growth.
• Performance Marketing: Developed and executed full-funnel digital campaigns (Paid
Search, Shopping, SEO, and Social) that optimized budget utilization.
• Market Intelligence: Conducted rigorous competitor analysis on pricing and sales trends,
ensuring the brand maintained a competitive edge and high market relevance within the
region.
• Data-Driven Decision Making: Delivered comprehensive daily, weekly, and monthly
performance reports across all categories and products to inform high-level strategic pivots.
• SEO & UX Strategy: Spearhead the e-commerce roadmap with a focus on SEO
functionality and high-conversion call to action (CTA) content integration.
• Full-Cycle Operations: Managed daily e-commerce functions, including campaign QA,
performance reporting, and cross-departmental coordination to ensure uninterrupted order
fulfillment and customer satisfaction.
• Team Management: Led the e-commerce and operational teams, translating complex
company objectives into actionable marketing plans and clear performance goals.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Customer Services Supervisor

مارس 2013 - فبراير 2017

Majid Al Futtaim Properties

بيروت، لبنان

مارس 2013 - فبراير 2017

Operational Leadership: Managed and trained the customer service team to uphold
rigorous Service Excellence standards, consistently achieving a top-three ranking for the
Lebanon region. Quality Assurance: Attained an average 93% Mystery Shopper score by revising
operational procedures and implementing targeted staff guidance. Program Implementation: Orchestrated the end-to-end launch of the gift card program,
managing complex coordination between external stakeholders, internal departments, and
customer feedback loops. Top Talent Recognition: Awarded Star of the Year / Employee of the Year for three
consecutive years in recognition of exceptional performance and
contributions to the business. Regional Innovation: Selected to represent the team at the Innovation
Challenge in Dubai, successfully pitching a concept among thousands
international contenders.

مجال الشركة:
العقارات
الدور الوظيفي:
إدارية

Travel Consultant

يونيو 2012 - ديسمبر 2012

Lena Tours and Travel

بيروت، لبنان

يونيو 2012 - ديسمبر 2012

• Researched destinations, travel prices, customs, and reviews to provide tailored travel
options.
• Planned and organized travel arrangements, including booking tickets, reserving
accommodation, and organizing rental transportation.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Internship (F&B, Business Development, Operations)

أكتوبر 2009 - يونيو 2012

Le Gray

بيروت، لبنان

أكتوبر 2009 - يونيو 2012

•Contacting potential clients to establish rapport and arrange meetings.
•Researching organizations and individuals to find new opportunities.
•Finding and developing new markets and improving sales.
•Attending conferences, meetings, and industry events.
•Training personnel and helping team members develop their skills.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

American University of Science and Technology

يونيو 2014

يونيو 2014

ماجستير، Marketing

لبنان

المعدل التراكمي (نقاط): 3 من 4

المعدل التراكمي (نقاط): 3 من 4

MBA

Skills

Customer Experience Improvement
Expert
Customer Experience Improvement
Expert
Project Management
Expert
Project Management
Expert
Strategy Development
Expert
Strategy Development
Expert
Data Analysis
Expert
Data Analysis
Expert
Digital Marketing
Expert
Digital Marketing
Expert
BUSINESS OBJECTIVES
Intermediate
BUSINESS OBJECTIVES
Intermediate
USER EXPERIENCE UX
Intermediate
USER EXPERIENCE UX
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
SALES
Intermediate
SALES
Intermediate
SEARCH ENGINE OPTIMIZATION
Intermediate
SEARCH ENGINE OPTIMIZATION
Intermediate
SOCIAL MEDIA ADVERTISING
Intermediate
SOCIAL MEDIA ADVERTISING
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
Ms Office
Intermediate
Ms Office
Intermediate
Problem Solving
Expert
Problem Solving
Expert
Communication Skills
Expert
Communication Skills
Expert
Team Management
Expert
Team Management
Expert
Supervisory
Expert
Supervisory
Expert
Conflict Management
Expert
Conflict Management
Expert
Customer Service
Expert
Customer Service
Expert
Time Management
Expert
Time Management
Expert
Analysis
Expert
Analysis
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Professional Standards
Expert
Professional Standards
Expert
MANAGERIAL ABILITIES
Expert
MANAGERIAL ABILITIES
Expert
COPYWRITING
Intermediate
COPYWRITING
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MERCHANDISING
Intermediate
MERCHANDISING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
bit.ly/RabihJalloul

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ

التدريب و الشهادات

الشهادات
Real People Management
Customer Service Excellence
Advanced Leadership
Conflict Management
The Fundamentals of Digital Marketing (Google)
Google Digital Marketing & E-commerce Professional Certificate (Coursera)
The Fundamentals of Digital Marketing
Google Digital Marketing & E-commerce Professional Certificate (Coursera)
The Fundamentals of Digital Marketing
Google Digital Marketing & E-commerce Professional Certificate (Coursera)
Assess for Success: Marketing Analytics and Measurement
Jul 2022
The Fundamentals of Digital Marketing

التدريب
Supervisory Skills
Darwish Holding
Nov 2018
Conflict Management
Formatech
Sep 2015
Coaching for Success
Informa
Dec 2016
Advanced Leadership Skills
Formatech
Sep 2016
Real People Management
Trace
Nov 2016

الهوايات

  • Walking
  • Reading
  • Marathon