Sr. FM Consultant
SERCO Middle East
Total years of experience :30 years, 4 Months
Sr. FM Consultant - Expenditure & Projects Efficiency Authority (Govt. of KSA)
• Instrumental role in creation of National Manual for Assets & Facilities Management (NMA&FM) for Government of Saudi Arabia
• Ministries covered: Healthcare, MHRSD, Municipality (MOMRA), Education, KFCA, Parks & Recreation, CSE, MOF, MOT, MEWA, MOI, MOD, Haramain (Presidency of Grand Holy Mosque-Makkah & Medina).
• Developing Training Materials for Mashroat Knowledge Transfer Partners (KTPs) and delivering Training to KTPs.
• FM Gap Analysis & Maturity Assessment Ministries, Diagnostic Tools for RFPs, Training sessions for Ministry entities along with KTPs for Knowledge Transfer Plan (KTDP)
• Legal Set - Up and Structuring / Government relations
• Markets Assessment: Market Segments & Competition
• Feasibility of Contracts / ROI /Strategic business planning
• Acquisition, Merging, Joint-ventures Projects & Du-diligence
• Business Unit Management
• Team Leadership & Management of Human Resources,
• Budget Planning and oversee Finance, cashflow and receivables.
• Marketing & Business Development, Survey/ Estimation/ Tendering / Contract Execution /
Mobilization.
• Operations Management / HR & Admin Team formulation.
• Quality & HSE Management, Set-up BICSc Training Centre.
• Supply Chain Management / Procurement function / ERP & Logistic support
• Property & Asset Management / Management of outsourced contractors.
MANAGER OPERATIONS (TFM SERVICES) MUSANADA MOSQUE PROJECT- AL AIN
(Reported to DIR/Operations- Abu Dhabi Region)
• Handled complete TFM Operations covering 1086 Mosques with 1468 Workforce in coordination with Musanada (Abu Dhabi region)
• Represented ETISALAT FM as Sr. Project Manager, ensure SLAs /KPIs are met within the budget with zero tolerance in the service quality and execution part.
• Mobilization of Manpower, Machineries, tools, equipment’s to sites, ensure smooth functioning of the entire Operations.
• Monthly Report presentation to Musanada team, Closing TFM snags raised by Musanada, Negotiations and approvals of BOQs / Contract variations with Musanada Fin.
• Project budgeting, Cost reduction, Supply Chain Management, Vendor and Sub Contractors evaluations and administration.
• Coordinate with various internal department HR & Admin, HSE, Procurement, Biding, CFMD, Quality, IT, Stores & Logistics and Centre of Excellence for closing tasks in predetermined deadlines.
• Responsible for Branch business development for FM Services, managing total Human Resource, Asset Management & Cost related elements, key decision making on Cost control and Profit Maximization, managing and improving the efficiency of Operations, Develop staff potential, MIS to top Mgmt, Annual Sales & Expenses budgeting.
• Handling various departments of the Branch: Admin, Transport, Accounts (Billing, Collection & Credit Control), Survey & Estimation, Sales, Contracts & Labor Camp admin.) Covering approx.. 660+ workers and 22 staff category employees pertaining to Sharjah Branch.
• Purchase function, Vendor evaluation / management for timely delivery of Resources/ Machineries/Chemicals /equipment’s to Central Stores, Branch Stores & client’s premises. Procurement core Committee member. Approval, verification and justification of samples of Hard and Soft services.
• Mobilization of all new Projects with internal coordination and interphase with Client.
• Maintaining and monitoring staffing, levels, Knowledge-Skill-Attitude.
• Plan and study new markets for Business Expansion, working towards quality Standards, put emphasis on Value Added Services, Liaise with various Government / Private sector clients.
• Identify and develop new streams for revenue growth and maintaining relationships/Service standards / KPIs to achieve repeat / referral business / Retention / after sales services for the existing clients.
• Coordinate In-house divisions for total FM solutions Deliver FM Services, lead and develop the site based Services Team to achieve the expected SLA & meet the KPI, therefore stabilizing the critical contracts.
• Coordinate with in-house departments for continuous quality improvements. Develop marketing plans to build clients preference and drive sales volumes.
• Utilize information and networking to develop marketing intelligence for generating leads.
• Handling acute crisis / emergency situations 24x7. Manage any incident or emergency action and make recommendations and implement actions resulting from operational investigations.
• Man management / Counseling / Inductions / Industry orientations to new employees/ projecting company image both internally and externally.
• Handling commercial corporate issues / negotiations / contract renewal / price revision clarifications/ Relationship Management with key decision makers / Signing of FM Contracts with Clients & Sub Contractors. Coordinate for Site Surveys / Estimation/ Proposals / Tender Documentations & Quotations.
• Develop / Customize / Design charts and formats for various operational systems and procedures.
• Coordinate Corporate Communication / Corporate Brochures / Publications and In-house Magazine / Corporate Film.
• Effective implementation of Quality Systems ISO 900, ISO 14001 (EMS) and OHSAS 18001 within the Operations, Lead Auditee for the Project.
• Coordinate with the in house Quality standards and Health, Safety and Environmental (QHSE) department in conjunction with the management team to establish the development of appropriate systems, policies and procedures to support safe and professional systems of work, including ensuring that all policies and procedures remain relevant and up-to-date.
• Ensure that the service delivered is cognoscente of all UAE legislation, regulatory guidance and international industry best practice. Responsible for delivering the services specified in the contract to the program as specified, within time schedules and budget and to comply with HSE and QA/QC policies and customer satisfaction to meet the contract specification and promote Company’s performance and reputation. Develop with the management team a training program to enhance the continuous improvement process for safety, quality and enhance competency.
Played instrumental role in preparation of annual budget (Maintenance), formats, charts & reports. • Complete Operations Management, Logistics, Successfully concluded several negotiation, deals with various suppliers, contractors, service providers, security agencies (MOU/ Contract/ Agreement). • Streamlined / introduced the billing system of Maintenance by charging Interest / fine system, which yielded 100% result and reduced defaulters. • Introduced the daily reporting system through strategic planning and coordination between Managers & subordinate staff members. • Pivotal role in purchase of land for Co.’s future project and its registration / passing of the plan.
The Noteworthy Milestones: • Solely managed Bank accounts, pitching new projects and conceptualization, planning, executing, and monitoring marketing strategies. • Negotiated deals viz. cost of the Residential Apartments, rate structures and bag loan at the best rates from various financial institutions. • Procurement of building materials from vendors, suppliers for cement, sand, bricks, rods, electrical fitting, Marble dealers, granites, tiles and sand stone suppliers, paints, metal profiles, suppliers of glass panes and sanitary fittings, Lifts, Electrical panels, MCBs, Generators etc. • Dealing vendors related to labour carpenters, welders, plumbers and masons. • Liaise with various Govt. departments viz. RDA, Labor Commissioner, Pollution Board, Municipal Corporation and Water & Electricity Board etc. • Streamlined major processes and maintained optimum operational efficiency through supplier meetings and successfully implemented JIT with ‘0’ material handling. • Systematized paper work in the office and customer database
Fixed Deposits, Term Deposits, All types of Loans (Personal, Vehicle & Home), Mobilized Funds for various NBFCs’ (Non Banking Financial Companies) viz. 20th.Century Fin. Corporation, SBI Home Finance, Lloyds Finance, Ceat Financial Services, Escorts Financial Services, IFB Finance, Kotak Mahindra, during the year 1995 - 99. • Developed / coordinated a strong / effective team of professionals (network) which identified business opportunities and created business strategies and finally translated such opportunities to actual business.