Assistant General Manager & Operation Manager
BASIC Bank Limited, Uttara Branch
Total years of experience :21 years, 6 Months
As Operation Manager in BASIC Bank Limited, Uttara Branch since January 17, 2011 till date.
➢ Main responsibilities are planning, directing and coordinating the operations, formulating policies, planning the usage of human and material resources, managing day-to-day activities
➢ I work with the supervising team to contribute to the implementation and development of company policies, strategies and practices. Evaluates establishment procedures and recommends changes. Also support the In-Charge of the branch in performing management functions such as staffing, training and expanding business plans. I am also been maintaining a cordial environment with other employees and assist them by resolving their issues
➢ I help in increasing the efficiency and effectiveness of support service by improving individual functions along with communicating and coordinating between business, support tasks and administer overall planning, financial management, controls and systems. I also help in long term planning that includes initiatives drawn towards operational fineness
➢ Daily scheduling & maintaining an on call list which is compulsory for twenty-four hours-a-day or seven days in a week
➢ Directs and coordinates activities of colleagues engaged in providing financial services to customers, and assists in cash management activities
➢ Examines documents prepared by subordinates to ensure compliance with establishment policies and procedures
➢ Monitors branch office operations to ensure that security procedures are being followed and report to Branch Manager and manages office in absence of Branch Manager
➢ Design and coordinate in developing proper training programs for the employees of the organization for enhancing their efficiency and prepares work schedules, and monitors work performance
➢ Handle all queries and client feedback in a professional manner and also talk to them to resolve account-related problems and to ensure positive public relations
As "Manager MIS and R & D Division" in BASIC Bank Limited (Head Office) since October 09, 09 to January 16, 2011. Main responsibilities were -
• Preparation of branch target, budget, business performance report etc
• Follow up and supervision of day to day activities, business development as well as deposit, advance, import, export, profit and classified loans, fixation of Interest rate etc
• Preparation of Risk Management related activities and other emergency works as and when Management deputes to MIS and R&D and Marketing Division
As "Manager ATM/Debit & Credit Card Division" in BASIC Bank Limited (Head Office) since April 30, 08 to October 08, 2009. Main responsibilities were to implement ATM/Debit Card Operation as well as Credit Card Operation as a new product/s of the bank. During my tenure, 05 ATM booths at different locations in Dhaka & Chittagong were inaugurated, which are running smoothly as a member of Q-Cash Network
2008. I was attached with the Retail and later General Credit Department. Responsibilities were -
• Analyzing Credit assessment, visit different projects, data collection, preparation of visit report, assessment report etc
• Preparation of renewal or fresh credit proposals as well as different monthly, quarterly statements
• Active participation and extensive drive in recovery
• Close monitoring of the transactions of defaulted customers and problematic accounts and act accordingly
Prior to join the branch (February 19, 2006), I was in Corporate Affairs & Marketing Division at
As "Principal Officer" in Prime Bank Limited (Uttara Branch) since November, 06 to April 29,
Head Office from June 01, 2005 to February 17, 2006. Responsibilities were -
• Relationship management with the clients
• Formulating plan/proposal and presenting it to the client or senior management
• Conducting qualitative or quantitative surveys, which may involve field, interview or focus group assessments
• Monitoring the progress of research projects,
• Arranging different fairs and campaign
• Working closely with colleagues on research projects
As "Senior Travel Coordinator" in American Express Travel Related Services since July 12, 1998
to May 12, 2005. I was one of the Account Managers of American Express Corporate Aviation Business and the In-Charge of the implants at The World Bank, IFC and Southasia Enterprise Development Facilities (SEDF), Dhaka since January, 1999 to May, 2005
As "Senior Ticketing and Reservation Officer" in Singapore Airlines since October 1996 to July 10, 1998
As "Travel Counselor" in Vantage Tours & Travels Ltd since November 1994 to September 1996
Core Competencies
➢ Creative and proactive
➢ Sound knowledge of client handling and marketing principles
➢ Ability to manage multiple-tasks
➢ Excellent written and verbal communication skills
➢ Strong decision-making skills
➢ Good team player and ability to lead a team
Achievements so far
➢ Succeeded in providing Customer Satisfaction
➢ Gained recognition from the seniors throughout my career
2011 ABP (The Association of Business Practitioners) Postgraduate Diploma in HRM (PGDHRM) from Bangladesh Institute of Business Management (BIMS)
2007 Master of Business Administration (On HRM - CGPA: 3.56) Asian University of Bangladesh, Uttara Campus, Dhaka
1990 Bachelor of Arts from Dhaka College under Dhaka University Result: 2nd Division
1988 H. S. C from Notre Dame College under Dhaka Board Result: 2nd Division