Front Office Supervisor
Chancery Pavilion
Total years of experience :6 years, 3 Months
Roles & Responsibilities:
•Have received 40/50 Trip advisor achievements from guests on monthly basis.
•Working on Opera Software.
•Monitor and review the check list of all the arrival and departures.
•To give a warm welcome to all the guests epically the VIP’s and to provide them with the best possible services.
•To ensure the smooth operation of all the activities of the front office.
•To work as per the instruction given by the front office manager and to organize and coordinate all the front office duties.
•Having basic knowledge of Reservations and Taking booking & all .
•Selecting appropriate rooms as per the varying requirements of the guests
Greet guests and patrons as they arrive
− Ask if guests have a prior booking
− Manage the registration process
− Ask for identification and ensure that the provided credentials are accurate.
-Having a knowledge about opera 5.6 software whic is used to check in and check out .
-Otto Pament Link software used to send the link for payment
-Resa Web software which is used to make reservations and Amemdement .
-Hotel Link software, which is to promote the membership of Accor Brand
− Handle guest check-ins and check-outs appropriately
− Operate hotel switchboard, take calls and provide information and transfer calls
− Manage accurate accounting of all rooms
− Provide guests with room keys and call for bellboys
− Take reservations over the telephone, through emails and in person
− Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
− Refer guests to appropriate departments to resolve complaints or provide suggestions
− Compute bills and take payments
− Provide guests with directions around the hotel
− Contact housekeeping and maintenance departments when a problem is reported
− Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
− Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
− Handling reservations.
-Dealing with the bookers
-Sending daily Reports to management
− Processing the visa
− Having multiple knowledge of software.
Travel & Tourisms (VisionFly) •Airport Ground Staff •Galileo – A software used for ticketing procedure •Hospitality •Travel & Toursims •Lucid – Software used for the check in and check out process in hotel •Grooming as per the Industrial Requirements. •Personality Development •Professional English
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