Rachel Chlela

Senior Convention Sales Executive at Movenpick Hotel & Resort, Beirut, Lebanon
August 2011 - January 2014
* Handling complex groups' bookings ensuring their requests, and preferences are appropriately attended
* Organizing, managing, and supervising the success of our guests meetings, conferences, and social events
* Coordinating with concerned departments such as kitchen & service teams, concierge & front office teams, and finance
team for a smooth operation and exceptional guest satisfaction delivery
* Handling & solving guest complaints, and logging incidents for training and continuous improvement purposes
* Assisting the Director of banquets in the preparation of the yearly business plan, activities, and targets

Reservations Supervisor at Movenpick Hotel & Resort, Beirut, Lebanon
June 2010 - July 2011
* Communicating the daily sales tactics with the reservations team to improve revenue generating opportunities
* Preparing ongoing rolling forecasts for rooms' revenue by business mix
* Reporting variance analysis vs. forecast & budget while providing recommendations based on market & trend
* Leading the Revenue & Yield meetings with the sales managers to set monthly sales plans
* Promoting and maintaining good public relations with business partners
* Maintaining job trainings records for the team to ensure their proper development

Reservations Agent at Movenpick Hotel & Resort, Beirut, Lebanon
April 2008 -May 2010
* Handling daily reservations and ensuring quick and accurate update in the system
* Following up on daily activities and pending issues and queries to be resolved

Front Desk Agent at Monroe Hotel, Beirut, Lebanon
March 2006 - March 2008
* Greeting and welcoming guests and handling their queries during their stay
* Handling billing and payments of clients with the corresponding daily cashier closure
* Answering internal and external calls according to standards

Trainings
* Professional Communication & Negotiation Sills
* Leadership Skills Training - One Year program
* Fundamentals of Revenue & Yield Management
* Fundamentals of Selling Techniques
* Health & Safety: Fire training, First Aid training, and Security Awareness