Call center Agent
Bateel
مجموع سنوات الخبرة :10 years, 2 أشهر
To be able to provide assistance to guest for their needs and wants and giving the best customer service for their convenience.
Giving the great satisfaction to the customer request, needs and wants.
Managing guests private account which includes booking, modifying and cancelling hotel reservation worldwide. Handling complaints and giving appropriate solution for the best customer service experience.
Helping out events and functions inside the hotel.
Handling confidential paper works and conducting interviews and training for my co-trainees within the 3 months period.
Hotel and Restaurant Management is a 4-year course that I took. It is a broad course that offers many jobs. Many jobs that you can imagine that involves hotel jobs, restaurant jobs, and as well as how to manage them.