Rachelle Ninalga

Beach Rotana, Abu Dhabi
Front Office Secretary, May 2010 - at present

Job Description: • Handles general secretarial duties including, correspondence, filing, and inputting data for reports on the basis of instructions from various members of the department.
• Schedule appointments, gives information to callers, take notes, and otherwise relieves officials of clerical work and minor administrative and business detail.
• Prepares a variety of memos, forms, letters, and reports. Composes simple, routine letters. Reads and routes incoming mail.
• Locates and attaches appropriate file to correspondence to be answered by employer. Answers telephone, gives information to callers, routes call to appropriate person, and places outgoing calls.
• Schedules appointments for employer.
• Greets visitors, ascertain nature of business, and directs visitors to employer or appropriate person.
• Assisting Business Centre for Secretarial needs, and booking a meeting room.
• Dealings with other staff or visitors, on phone or in person.

Beach Rotana, Abu Dhabi
Telephone Switchboard Operator, Aug 2008 - April 2010
Responsibilities include: • Receive, direct and relay telephone messages and fax messages
• Direct the company visitors and the general public to the appropriate staff member
• Pick up and deliver the mail
• Open and date stamp all general correspondence
• Maintain the general filing system and file all correspondence
• Assist in the planning and preparation of meetings, conferences and conference telephone calls
• Make preparations for management and committee meetings
• Maintain an adequate inventory of office supplies
• Respond to public inquiries and provide word-processing and secretarial support


• Answers, transfers and directs incoming calls using a computerized database for information access.
• Gives routine, non-interpretative information on request and keeps updated on daily company activities to respond to and provide callers with current service information.
• Performs inputting, updating, maintenance and accuracy checks on a computerized database of company facility, staff, and clients.
• Receives emergency calls, forwards calls to appropriate departments, ensures that callers reach appropriate people or forwards to complaint department.
• Instructs clients, staff, in the use of the telephone, mail and conference calling.

SITEL, Philippines
Call Centre Agent, March 2006 - June 2008

• Answer inbound calls as well as assist customers who have specific inquiries
• Build customer's interest in the services and products offered by the company
• Provide personalized customer service of the highest level
• Update the existing databases with changes and the status of each customer/prospective customer
• Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments

Glamour Salon, Kuwait
Receptionist, Jul 2004 - Nov 2005
Responsibilities include: • Answering visitor inquiries about the services
• Handles incoming calls, Sorts and routes incoming emails & materials
• Handle all inquiries within capacity
• Update mail/phone directories
• Directing visitors to their destinations
• Setting appointments
• Filing & records keeping
• Keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing.