rachelle cooke, hr coordinator

rachelle cooke

hr coordinator

Multiplex Construction LLC

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Mass Communication
Experience
6 years, 7 Months

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Work Experience

Total years of experience :6 years, 7 Months

hr coordinator at Multiplex Construction LLC
  • United Arab Emirates - Dubai
  • August 2015 to June 2019

The Human Resources Assistant is the first point of contact for all HR queries. Responsible for ensuring that a high level of service is provided to the business at all times, that all queries coming into the HR inbox are answered in a timely manner. The HR Assistant will provide transactional / administration support along with reporting capability to the team to enable the provision of the wider HR Service.

Duties:

• Issue Contracts of employment within 48 hours ensuring that all associated information is administered accurately;
• Managing the entire On-boarding process ensuring all new starter paperwork is received and updated on the HR workday application prior to the employee’s first pay run.
• Coordinate with the IT Department to set up all accounts for the new joiner which consists of providing IT assets, Email account etc. as applicable.
• Coordinating with the HR services on processing and renewals of residence visas and work permits.
• Organising business cards, fuel tags for employees if applicable.
• Maintaining and filing of all personnel-related documents in a confidential and efficient manner.
• Take full ownership of the new starter tracker and escalate concerns as appropriate.
• Ensure the health check and background check processes are fully administered and followed prior to employees’ start date.
• Ensure all employee information is loaded onto HR application - ‘’Workday’’ accurately and in a timely manner, this includes visa and probation expiry dates, notice periods and any other information as instructed by the team.
• Issue new starter emails to hiring managers to ensure effective communication with new starters prior to their start dates.
• Manage the buddy program for the respective areas;
• Chase Probation and Induction checklists and issue confirmation letters to support the administration of employee benefits and conclude the on-boarding cycle;
• Populate and issue accurate letters in relation to reference requests, salary and job changes and leavers.
• Carry out resignation/termination formalities, send passport, labour cards, medical cards to (HR Services) for Visa/medical card Cancellation formalities.
• Conduct exit interviews and maintaining the exit tracker for reporting purposes.
• Request the site for duly filled in site clearance form signed by the managers for the purpose of Full and Final settlement.
• Assist with L&D team when required.

Administration
• Take full ownership of and respond to all general enquiries sent to the HR inbox for the respective areas of the business
• Responsible for supporting the HR Services Lead in administering the monthly payroll ensuring 100% accuracy at all times;
• Maintain the HR operations dashboard ensuring that a report is submitted on time to the HR Director and the respective HR Partner
• Ensuring all employee documentation is filed and saved on the system.
• Any other reasonable management request.

cabin crew at Qatar Airways
  • Qatar - Doha
  • July 2013 to September 2014

Responsible for making passengers feel their holiday has started the moment they step on the aircraft. Making them feel relaxed, safe and comfortable while providing a full range of in-flight services and refreshments. Provide personal services to ensure the safety and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food and beverages.


Duties:

• Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board);
• Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
• Welcoming passengers on board and directing them to their seats;
• Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
• Checking all passenger seat belts and galleys are secure prior to rake-off;
• Making announcements on behalf of the pilot and answering passenger questions during the flight;
• Serving meals and refreshments to passengers;
• Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
• Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
• Giving first aid to passengers where necessary;
• Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers;
• Completing paperwork, including writing a flight report.
• Be first line contact for all HR administration queries, and particularly own benefits related queries.

events coordinator at Concorde Hotel
  • United Arab Emirates - Fujairah
  • September 2012 to April 2013

Faultless record of corporate event planning combined with discerning experience in planning, designing, arranging and coordinating every detail of various types of events such as conferences, client appreciation events, promotional trade-shows, business meetings, exhibitions and social events (media).Scheduling and coordinating public and athletic events, seminars, conferences, and services for clients. Arranging various aspects of events such as security, staffing, parking, lighting, technical requirements and so on.

Duties:

• Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audiovisual equipment, make travel arrangements, arrange event signs and ensure appropriate decor to meet the quality expectations of the alumni association.
• Aggressively gather information on each project to achieve quality event productions.
• Create and revised room layouts for each event.
• Propose new ideas to improve the event planning and implementation process.
• Serve as liaison with vendors on event related matters.
• Assist with managing on site production and set up for events as necessary.
• Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.
• Assist with preparing budgets and provide periodic progress reports to staff directors for each event project.
• Keep tract of event finances including check requests, invoicing and reporting
• Prepare and modify event contracts as requested
• Prepare and distribute the banquet events order in timely fashion
• Talk with clients about events and offer suggestions to ensure their requests can be met
• Negotiate the type and costs of services to be provided, in line with a budget
• Consult with management to ensure adequate staff members are rostered for duty, and with catering staff to plan the menu
• Consult with service providers such as entertainers and transport companies
• Coordinate staff to ensure the programme of events occurs on time (for example, speeches and the serving of food and refreshments)
• Follow up with clients to arrange payment and, after the event, to evaluate the service provided
• Collect and analyse data on projects undertaken, and report on project outcomes.

Associate at H.S.B.C
  • United Arab Emirates - Fujairah
  • October 2011 to June 2012

To provide high level processing and quality service in a highly complex environment to achieve
maximum internal customer satisfaction by effectively processing the required data. Providing
over-the-counter service to fulfil customer and potential customer needs. Able to identify and
handle sales opportunities, refer opportunities to appropriate branch personnel, process
customer transactions quickly and efficiently, and facilitate the use of alternate channels
wherever possible.
Duties:
* Preparation of scanning documents.
* Scanning of PFS/CMB related documents to GSC with relevant barcodes on priority.
* Printing and reconcile of GWIS scanning reconciliation report with scanning statistics
report.
* In charge of ICCS and cheques clearance.
* Despatch all outward mail through Messenger/Post/Courier
* Distribution of all inward mails received from customers to the concerned dept with
proper records.
* Provide superior customer service in a professional and friendly manner.
* Maintain a high level of knowledge about the Bank’s products and services, and ensure
customers are provided with accurate information.
* Assist customers with self-service banking.
* Attend to customers in an orderly manner to ensure a positive customer experience.
* Process transactions efficiently and accurately while maintaining high service standards.
* Adhere to all Bank policies and procedures, corporate security policies, regulatory
guidelines, industry service standards and codes of conduct.
* Record keeping as per branch requirements and the Bank’s policies and standards.
* Identify opportunities to promote the Bank’s products and services; where appropriate,
cross-sell and refer them to relevant branch or Bank staff.
* Active participation and support for branch sales campaigns.

Education

Bachelor's degree, Mass Communication
  • at Loyola AcademyIndian SchoolIndian School
  • January 2008

Specialties & Skills

Media Production
Effective presentation and communications skills
Excellent organizer and planner
ADMINISTRACIóN DE BENEFICIOS
ANALYTICAL SKILLS
BANKING
BUDGETING
BUSINESS CARDS
CASHIER
CONFERENCES
CONTRACT MANAGEMENT