Manager, Design and Web Development
Hostopia Canada
Total years of experience :16 years, 10 Months
Overseeing and managing multiple resources to achieve strategic business goals for the WebsiteExperts division. Managing and leading the Web development and design team, Copy and design vendors, customer care team and quality assurance team.
Implementing new strategies and processes to improve the quality and timelines of the wholesale BIFM (Build It For Me) production.
Developed and implemented new scoring system to ensure the vendors provide a high level product.
Responsible for training, testing and on-boarding new copy and design vendors.
Leading the customer care and quality assurance teams to ensure our customer service quality and final product remain excellent. I have implemented new strategies such as product surveys, weekly product and survey reviews.
Working closely with the vendors project managers and monitoring the BIFM (Build It For Me) production to ensure the vendors provide the product within the specifications required.
Key Contributions:
● Implemented new strategies and processes to improve the quality and timelines of the wholesale BIFM (Build It For Me) production.
● Created design product specifications to align with the partners requirement (AT&T, Bell Canada, DexMedia, Windstream, Earthlink and much more)
● Developed and implemented new scoring system to ensure the vendors provide a high end product.
● Trained, implemented on-boarding plans for new copy and design & development vendors.
● Implemented new strategies such as product surveys that cover every area of production and weekly product and survey reviews.
● Support in creating fulfilment processes (copy, design and QA)
● Responsible of the BIFM (Build It For Me) production to ensure the external vendors provide the product within the specifications required.
●Contributed in the Design Platform Migration as wholesale QA manager. We have QA’d and migrated a total of 500, 000 website from CM4ALL to WebForce Platform; which saved the company 1.2M in revenue in the 3rd and 4th quarter of 2014
● Managed production volume of 1000+ Website per month.
DHTML, CSS, JAVASCRIPT, ASP.NET, VB.NET, ADO.NET, Framwork 1.1, Client-server programming ADO.NET with SQL server 2005, Recording, audio-visual and sound treatment, Adobe premier, CoolEdit, Flash and action script, Illustrator, Freehand, Dreamweaver, Swift 3D
Learned various networking and telecommunication systems such as Windows 2000, Design and management of the network infrastructure- Windows 2000 Active Directory, DHCP, DNS, WINS, RAS, VPN, IIS, RIS, GPO, Network Security, CISCO switches and routers, windows 9X, 2000 pro and server Xp, 2003 pro and server.