Pre-sales and technical IT engineer
General Electric Healthcare
Total years of experience :17 years, 10 Months
-Establish a deep understanding of customers business and technical needs - Create trusted relationships with customers and internal teams
- Provide vision and strategy for customer sector to grow SW and services sales
- Develop evolution path and migration plans for key customers from their current state to the target Digital Strategy by deploying industrial internet offerings in concert with other Products & Services
- Drive key customer facing meetings and events, particularly C level discussions
- Identify and remove technical obstacles that could prevent a sale
- Deliver solution demonstrations that focus on the customers’ desired outcomes
- Installation of AW server and setup applications
- Bring technical and business requirements to development teams helping ensure our solutions continue to meet customer’s needs
- Heavy focus on business development activities, interacting with senior leaders within customer organizations and delivering outcome based proposals - Installation of Product: PACS, RIS, Enterprise Archive, Universal Viewer
- Setup of DICOM host, modalities and printers
- Technical review of site before installation of products.
- Clients point of contact to drive deep technical whiteboard sessions aligning our current SW capabilities plus our product roadmaps with our customer’s business outcomes
- Escalation and follow with teams of any 3/4 levels issue.
- Customize company technology platform in appropriate sales forums to drive demand and continued interest
-Project Manager for implementation of new data networks in distance sites
- Implementation of IT security and backup policy for distance sites
- Service Now specialist: Tickets and request managing, and SLA reports
- Assets Manager for all IT and telecom materials
- End user support, software's installation, hardware maintenance, printers & scanners configuration, troubleshooting and daily support
- Building Imaging media (media creator) for each specific business and imaging laptops and desktops.
- Safe-boot and McAfee endpoint encryption administration, unlock users, encrypt and decrypt machine and disasters recovery
- Active Directory administration, unlock accounts, reset passwords, GPO and Machines management.
- Smartphones and tablets enrollment (air-watch, blackberry BES...) and configuration
* Responsible of 3 Help-desk technicians.
* Installation of all sorts of software and hardware.
* Servers administration : (Windows server 2003/2008 R2/ Linux)
* Windows Antivirus servers(SEP, kaspersky, McAfee).
*Servers visualization (Hyper-V)
*Active directory and Mails accounts managements (exchange /Google-apps/ office 365).
*Remote users support (PC anywhere/ tight VNC/ team viewer...)
*Prepare and present new procedures for any new solutions implemented by clients (Ofiice365, Open VPN, Webex...)
*Installation of linux server / Open VPN / VPN Certificates
Maintenance
Answering, resolving, and updating all incidents/requests from users to company SLA’s
Responsible of computer equipments in all the site and Rigs (PC, printers…)
Installation of software and hardware materiel
First line telecom maintenance
Asset management for IT hardware and equipment.
Creation and solving problems relied to au NT accounts
Creation and supervising of VPN accounts and wireless accounts
Responsible of Helpdesk system and assigning tickets to the relevant services.
Responsible of emailing List
Hotline assistance with Algerian employer, expact and our office at Sunbury
Responsible of back office of our online site (updates, new events, price changing.)
Responsible of second market sealing and third party web site as : (, eBay, broker, seat wave, get me in, Viagogo…)
Responsible of online communication trough Google AD Words, social advertising and viral advertising as in (Forums, Blogs, and facebook)
Responsible of purchasing new events at official site (ticketnet.fr, Ticketmaster, FNAC, .) and in second market when there is a need other agencies, EBay and brokers.
Responsible of finding and reporting all the agencies working in tickets events, I have a database of 2000 agencies from UK, France, US. And also a list of previous
• Certification on Microsoft Windows 7: implementation and support, delivred by learning tree International, United Kingdom- 2011
• college certificate study in network and system administration CEGEP de ST-Félicien 2010
• Diploma on Network and administration system, obtained at Ibn Roched school of moderns technologies - 2009
•Higher diploma in computer Science
• Bachelor degree in science at -Ibn anas- Hight School Alger. - 2000 PROFESSIONNELLES EXPERIENCES
