Sr.Support Engineer
Redington Gulf
Total years of experience :0 years, 0 Months
KEY RESULT AREAS
* Installed & Configured IBM, Dell, HP, Netapp & Fujitsu Tower Server, Rack Server
* Installed & Configured IBM, Dell, HP, Wipro & Fujitsu Blade Server
* Installed & Configured IBM STORAGE DS4300 Unified SAN Storage
* Installed & Configured IBM, Dell, HP, & Fujitsu Storage Works 4300 and DL320S G1
* Installed & Configured IBM TS 3100 Ultrium LTO5 Tape Library
* Service and maintance for All Type of Printer and Plotter
* Service and Maintance for all type laptop
* VMware ESXI 5.1 Installing and Configuring, VCenter server and Guest machines
* Identified solutions for software and hardware issues and diagnose technical issues, including account setup and
network configuration
* Tracked computer system issues through to resolution, within agreed time limits and interact with clients through a
series of actions, either through phone, email or chat
* Installing, configuring and HP Manageable Switch
* Installing and Administration NAS STORAGE WD My Cloud EX4100
* Used remote access to perform troubleshooting when needed.
* Installing, configuring and managing ARUBA WI -FI
* Installing, configuring and managing CCTV (Hikvision, Dahua and Bosch)
* Installing, configuring and managing PBX & IP Phone( Avaya and Panasonic)
* Installing, configuring and managing attendance machine
KEY RESULT AREAS
* Performing maintenance, backups and system upgrades including service packs, patches, hot fixes and resolving
security configuration issues raised by clients; monitoring network performance and analyzing & identifying the issue
* Hospital Software Implementing and administrating (Reception Module, Doctor Module, Lab Module, Pharmacy
Module, Accounts Module, Consumable Module and HR Module)
* Providing technical support, working hard to ensure all targets are met and reported to senior management
* Responsible for diagnosing & resolving hardware, software & end users problems.
* Manage all Purchases (ALL Medical Equipment item, All Medicine item and Office Stationery item)
* Manage all type of Insurance Work
* Installlation and configuration of Microsoft Office 365, Exchange Server, IIS and FTP
* Monitoring network traffic and identifying the issue with help of NMS; collecting and compiling statistics on network
and server usage, layouts, hardware configuration details and submitting to Direct Superior
* Examining network performance and ensuring its maximum availability & reliability employing oversight with respect
to network security for timely situational incident analysis and remediation; maintaining network security through
proper configuration of VPN tunnels and Firewall rules
* Operating within established configuration, documentation and change management policies to ensure awareness,
approval, and success of changes made to the network infrastructure.
* Establishing the Enterprise LAN environment by designing, system configuration, directing system installation,
defining, documenting and enforcing system standards
* Establishing Microsoft Server and Email Infrastructure by designing and maintaining Active Directory, MS Exchange,
DHCP, DNS, NPS(Radius), GPOs, Audit Policies and HyperV
* Leading installation of Network Monitoring Solution and Analysis and identifying & solving network issue using NMS
* Preparing and maintaining documentation (network diagrams/topologies) and drawings to assist in communicating
the current operational status of networks as well as for change management
* Configuring routing protocols (EIGRP, OSPF), VLANs, and Port Security, High Availability (HSPR), and other LAN
Technologies
* Establishing and controlling Network Access Procedures, Protocols Services, Internet Access, VPN, and Voice
* Maintaining back up server’s data, OS, Application, and VMs including configuration and configuration of all the
remote connections from Data Center Head Quarters to branches
* Maximizing network performance by monitoring performance, troubleshooting network problems and outages,
scheduling upgrades and collaborating with network architects on network optimization.
PROJECTS ( Network, Server, Storage and Date Centre)
* Qatar Petroleum, Meeza Data Centre, Qatar Education, Aspire Zone, Qatar Museum, Commercial Bank, HSBC
Bank, Qatar Gas, QIC Insurance, Radison Blue, Ooredoo, Vadafone and FIFA World Cup Projects.
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