Quality Operations Executive | IT Department
Ministry of Labor & Social Development
Total years of experience :6 years, 8 Months
• Monitor the service levels of requests issued for Compliance on agreed SLA's.
• Overview delivery of IT Stocks & Services across the kingdom (300+ branches).
• Coordinate to regional& departmental heads about their operational performance.
• Departmental Integrated Business Planing on Quality Assurance& Management.
• Create Current trend analysis of Client usage of IT services & products (ITSM).
• Data Analysis, Monitor & Auditing of IT related Operations for all the regions.
Main Responsibilities:
• Responsible for the change management of archiving ministry’s documents (IT Department).
• Advice and present strategic approach & implementation process.
• Prepare presentable weekly and monthly reports for review.
• Follow-up on project tasks till delivery.
Main Achievements:
• Meet key deadlines as projected.
• Successfully promoted the organisational change approach to users.
Main Responsibilities:
• Consult customers on delivery of the product.
• Attending to customer calls.
• Responsible dealing with customer complaints.
• Reporting discrepancies and problems to the supervisor.
Main Achievements:
• Our team successfully reduced discrepancies of recorded requests.
• Able to effectively respond up to 10-15 customer inquiry each hour.
Main Responsibilities:
• Conduct Market Research to contact prospectus clients.
• Managing customer relationship and Assist the clients attending the event organized.
• Arranging, Maintaining and updating customer database.
• Acted as a receptionist to greet the guests at the event.
• Manage on-site event operations
Main Achievement:
• Successfully achieved the target for the number of clients needed to attend the events.
• Updated the client database with in the time frame required.
• Able to strongly coordinate with the clients on the days of the event.
Main Responsibilities:
• Assist in the day-to-day running of the Accounts and design project layout via MS Visio.
• Monthly reconcile the accounts for accuracy and completeness.
• Maintained file records of projects and Accounts.
Main Achievements:
• Increased the frequency of accurate reports and reduced errors in data entries.
• Meet Time frame targets set for each site design.
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