Radhika Sooraj

 Strategic Learning Partner for designing Leadership & Professional Development Capability building for ~ 70000 employees in India Technology
 Partner with business leadership to address overall strategic and tactical business objectives to ensure appropriate skills, knowledge and behaviour requirements are addressed
 Drive overall vision and set the strategy to create innovative leading-edge Capability/Leadership Development organization
 Identify, create, facilitate and execute investments, ensuring all resources in the assigned areas are aligned and equipped to implement the strategy

RBS Business Services - The Royal Bank of Scotland Group - Aug 2010 to July 2012 - Chennai/Bangalore
Vice President - Learning & Development/ HR Transformation Program

 Strategic Partner to Group Operations covering over 6000 people
 New Technology Launch for L&D India working with the UK Partners - 11 global projects
 Launched two successful strategic programs - CARE for analysing Learning Needs of the
Group with a Competency Framework;Aarambh - Conceptualised & Created new Joiner
Learning Path
 Adopted KP Level 2 and Level 3 to measure effectiveness on programs to showcase effectiveness
 Adaptation of Kolb’s Learning Cycle for creating content besides the ADDIE model
 Lead Competency Based Interviewing trainings across the Group & Technology Services
 Leading a team of highly skilled Learning Consultants across India
 HR Transformation - Workstream lead for Leadership & Culture /Capability Development of HR
 Brainstormed and devised the India HR Values using Edgar Schein Model

Presented at the Regional Conference at Edinburgh / Won the HR Gold Performance Award for 2011

HP Limited Global E Operations - Chennai August 2007 to July 2010
Associate Vice President - HR & L&D, Asia Pacific - Resource & Knowledge Management Leader

 Streamlined on-time, optimum resourcing as per job role requirement
 Conceptualised Skill set/ Competency Mapping with Gap Analysis integrated with Training
 Responsible for Resource Redeployment & Talent Management
 Conceptualising Learning & Organisation Developmental Trainings
 Developed and Delivered Performance Management Modules
 Measurement of Learning metrics with impact in terms of bottom-line benefit
 Launched ELearning Modules to reduce cycle time to production in F&A domain
 Implementation of Learning Path and Pyramid impacting career development of resources
 Improving Training Productivity through Six Sigma Methodology

Rated Key and Outstanding Performance for having brought about a paradigm change in the Organization Development Function

This was BPO

GENPACT Ltd (Formerly GECIS) - Bangalore April 2003 to June 2007
Assistant Vice President - Human Resources April 2006 to June 2007

Key Responsibilities:
• HR Leader - Team of over 230 Analytics Agents covering GE & Global Accounts
• Resourcing and Talent Acquisition for Analytics Centre of Excellence
• Remote managing HR work for teams based out of Hyderabad, Kolkata, Gurgaon
• Responsible for rolling out HR Practices and Policies, Performance Management
• Rolling out Variable Incentive and Associate Development Programs
• Handling Compensation, Benefits/Salary and Bonus Planning

Achievements:
• Was inducted into this role from Operations - Recommended by Senior Leadership to this role on account of Best People Practices while in Operations
• Additional charge of leading Resource Management for Analytics COE - Internal redeployment and Hiring from outside to fit relevant open positions without revenue leakage and Talent Acquisition

Assistant Vice President Dec 2004 - Mar 2006
Manager/Senior Manager April 2003 - Nov 2004 (Account Payables & Supply Chain Services)

Key Responsibilities:

• Responsible for P&L for $15Bn GE Captive Business with team of 120 agents & 40 Processes
• Transition Trained and Solutioning at customer site - Evaluating Failure Modes and Risks within Transitions, ensuring processes are workable offshore
• Transition rigor through Tollgate reviews - Pilot to Production - Hiring, Process Reengineering, Piloting and base lining data before starting production
• People Retention & R&R through best HR Practices
• End to End process mgmt from Transition to Delivery

Achievements:
• Highest Number of LEAN Projects 479 in a quarter by my team
• Best Retention of 85% over 2 years, Highest Redeployment among Managers and Agents to new Businesses, Hiring Best Practices shared across - Probe sheet
• Highest EBIT among the COE and across GENPACT with the highest number of processes
• People Champion Gold year 1Q 2004, People Champion Diamond Award year 2005
• Operations Excellence Gold Award 2004 & 2005
• Grew from 41 FTEs in 2003 to over 100 in 2005. All growth in 2005 organic
• Met Revenue Target through Improved EBIT target 32% closed at 39%
• Pitched onsite for 3 biz critical transitions in the UK & US. Won all 3 businesses and managed the transitions

GE Capital (SBI Cards) - Chennai, Cochin July 1999 - June 2002

• Responsible for Service Centre Operations & Collections for Cochin, Trivandrum & Coimbatore
• Successfully brought down the delinquency rate from 6% to 1.5% for Kerala Portfolio
• Was at a Best Retention of 70% across SBI Cards
• Set up the Cash Management Process successfully - well appreciated & recognized by the CEO

Citibank N. A. (Chennai) Banking Assistant 1995 - 1999

• Responsible for handling Corporate Customers - Cash Management, Deposits, Guarantees, LCs
• Was one of the two people who set up 12 hour Customer Service for Corporate
• Joined as a temporary staff but was made permanent on account of good performance