Promotional Venues
The First Group
مجموع سنوات الخبرة :12 years, 5 أشهر
• Promote The First Group's projects to visitors in various shopping complexes, hotels and airport terminals.
• Demonstrate benefits of Property Ownership in Dubai.
• Invite potential clients for office tours.
• Generate contact details of potential clients.
• To assist guests efficiently, courteously and professionally with high level of product knowledge of the hotel and local area
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Cashes hotel guest's personal and travelers checks and assists with currency exchange
• Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, and also Loyalty programs
• Handling all calls including wakeup calls & guest requests.
• To resolve and log guests complaints or promptly pass them to the right managerial level when need.
• Up-selling hotel services and facilities to guests.
• Performs the audit balances and prepares all works for audit in an orderly fashion
• To liaise with Reservation department ensuring reception is fully updated on today’s Arrivals.
• When on night shift, prepare all necessary forms for the guest arrival.
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• To portray a courteous, professional and efficient way to welcome and seat guests at all times, following Kempinski Hotel Mall of the Emirates’ and Sezzam Dining’s Standards Operating Procedures (S.O.P.’s).
• To escort guests to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and according to the etiquettes.
• To provide menus to the guest once seated and let them know a waiter will soon be helping them. Tell waiter on the arrival of new guest in their section.
• To handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To perform opening and closing procedures established for the place of work as assigned.
• To ensure that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times.
• To make table reservations and thereby effectively control and maximize the flow of guests.